Team Lead Customer Care

Listing reference: cartr_000821

Listing status: Online

Apply by: 18 July 2026

Position summary

Industry: Call Centre Industry

Job category: Debtors

Location: Gauteng

Contract: Permanent

EE position: No

Introduction

As a customer care Team Lead, you will be responsible for driving the achievements of customer care targets and overseeing the daily operations of the customer care team.

Key Responsibilities

• Lead and motivate a team of customer care agents.
• Monitor team performance against targets.
• Develop and implement effective debt collection strategies.
• Provide coaching, training, and performance feedback to agents.

Send your updated CV to ***email_hidden***

Minimum Requirements

• Matric (Grade 12)
• 2 - 5 years’ experience in customer care, of which 1 -2 years are in leadership.
• Strong knowledge of Customer Care processes
• Strong conflict resolution and problem-solving skills.