Manager

EXL Service

Job Description: We are seeking an Information Security professional to join our team and lead initiatives across cyber risk management, security governance, and business continuity. The role will be responsible for strengthening security posture and resilience of critical business operations.

Responsibilities: Serve as the focal point for fulfilling Information Security responsibilities for geography
Manage deliverables such as RFP/RFI responses, contract reviews (MSAs), risk assessments, and other client-specific security requirements and/or documentation
Support internal audits and ISO assessments
Liaison between Business Units and internal teams to collaborate on Cyber Security and Business Continuity requirements
Monitor and report cyber KRIs/KPIs and coordinate action plans with accountable owners
Work with Business to create and update Business Continuity Plans, and assist in conducting Business Impact Assessments (BIA)
Plan and coordinate Cyber and BCP drills; document test outcomes and follow up with teams on improvement actions
Engage actively with the Crisis Management Teams to effectively manage business disrupting events with minimal business impact
Conduct and maintain geo wise and BU-level risk assessments; identify, rate, and track residual risk.
Own the BU wise, Geo focused risk register; ensure items are reflected in the enterprise GRC platform and escalate
Lead BIA for BU-critical processes; ensure security dependencies are reflected in BCP/DR.
Advise on risk acceptance, transfer, and residual risk decisions; ensure documented sign-off.
Co-ordinate regulatory examination readiness for Sout Africa-scoped audits; serve as security point of contact for regulators where delegated.
Serve as BU liaison during security incidents; co-ordinate containment and stakeholder communication with CISO office and CDC.
Own Geo wise-specific security awareness campaigns tailored to the LoB threat landscape and workforce profile.
Report on effectiveness metrics (phishing simulation rates, training completion, policy attestation)
Champion security-by-design culture within LoB product, technology, and operations teams.

Qualifications: Bachelor’s or Master’s degree in Computer Science, Information/Cyber Security, or related field
Overall experience 8+ years with proven experience (3+ years) in Cyber Security and Business Continuity
Certification from the international body- ISO 27001 , ISO22301 preferred