Collections Agent

Listing reference: cartr_000822

Listing status: Online

Apply by: 30 July 2026

Position summary

Industry: Call Centre Industry

Job category: Debtors

Location: Gauteng

Contract: Permanent

Remuneration: R6500

EE position: No

Introduction

As a Collections Agent, you will be responsible for engaging with customers and businesses to recover overdue payments and negotiate suitable repayment arrangements. The role focuses on maximizing collections on outstanding accounts while ensuring strict adherence to company policies and applicable legislation, including the National Credit Act. You will be expected to maintain accurate records of all interactions, manage accounts in line with collection strategies, and deliver a high standard of customer service while handling sensitive financial matters.

Key Responsibilities

• Debt Collection
• • Follow up on overdue accounts via calls, email, and statements
  • Negotiate payment arrangements with customers
  • Ensure collections targets are met

Minimum Requirements

• Matric (Grade 12)
• 2 years experience in debt collection, debt recovery, credit control, or call centre collections
• Strong knowledge of debt collection processes
• Skilled in negotiation and achieving collection targets