Helpdesk Agent Intern

Recruiter

HR Genie

Job Ref

RP19

Date posted

Thursday, June 18, 2026

Location

City of Cape Town, South Africa

Salary

Market related

SUMMARY

The Helpdesk Agent serves as the single point of contact for end users to receive support and mainte

POSITION INFO

Purpose of the role The Helpdesk Agent Intern serves as the single point of contact for end users to receive support and maintenance. Responsible for offering support and customer service on company-supported computer applications and platforms through running diagnostics, troubleshooting problems and analyzing appropriate actions. Key Responsibilities Administrative Updating tickets regularly Update documentation and processes within the support environment Ensure that the call category is appropriate to the description Productivity Calls closed within SLA Resolution rate (how long it takes it takes to resolve ticket/s) Quality Low call re-open rate Agent utilization (average tickets per day resolved and time spent) Customer Satisfaction Good client feedback from satisfaction survey Keeping users informed on the progress of the query Core Skills Personal Attribute required for the job Effective communication skills Telephone etiquette Active listening skills Customer excellence orientation Ability to work as part of a team Proactive problem solver Good organizational abilities Ability to pay attention to detail Time and priority management Minimum Reuirements IT Certification/Diploma Call Centre (Advantageous) South African Citizen No Previous Internship Located within Cape Town Requirement Process Competency based interview to assess the above requirements Applicable assessment Background checks