Billing Specialist

Role Summary

The successful candidate will be responsible for the accurate and timely billing of fibre, voice, ISP, MetroConnect, and related telecommunications services. This role plays a critical part in ensuring billing accuracy, revenue completeness, financial integrity, and the prevention of revenue leakage.

The Billing Specialist will work closely with Finance, Sales, Operations, and Customer Service teams to ensure all customer services are correctly billed, reconciled, and reported in line with contractual agreements and company policies.

Responsibilities

Billing Operations

• Execute monthly billing cycles for Fibre-to-the-Home (FTTH), ISP, Voice, MetroConnect, reseller, and other telecommunications services.
• Process active service billing, ad-hoc billing requirements, and cancellation batches.
• Manage billing activities for active and inactive collection agent accounts.
• Generate, validate, and distribute billing reports and invoices.
• Ensure all customer services are billed according to approved tariffs and contractual agreements.
• Investigate and resolve billing exceptions, discrepancies, and customer account issues.

Revenue Assurance & Reconciliations

• Perform revenue completeness and accuracy reconciliations.
• Reconcile billing systems to the General Ledger and investigate variances.
• Prepare revenue reallocation journals and supporting documentation.
• Identify billing omissions, revenue leakage, and process gaps.
• Validate service provisioning data against billed services.
• Conduct billing control checks and ensure accurate revenue recognition and credit note processing.

Product & Service Billing

Manage billing for:

• Fibre-to-the-Home (FTTH) services
• ISP services
• Voice over IP (VoIP) services
• SMME customer services
• MetroConnect products and services
• Installation and relocation charges
• Training centre services
• Incentive credits and promotional adjustments

Reporting & Analysis

• Prepare monthly billing and revenue reports.
• Produce SMME performance reports and MetroConnect billing reports.
• Support management, regulatory, and ICASA reporting requirements.
• Analyse revenue trends and identify opportunities for process improvement.
• Assess the financial impact of promotions, pricing changes, and new product launches.

Stakeholder Management

• Collaborate with Sales teams to ensure promotions and new products are correctly configured for billing.
• Work closely with Operations and Service Delivery teams to ensure all billable services are captured.
• Support customer queries relating to invoices, billing adjustments, and credits.
• Assist Finance teams during month-end close and audit processes.

Process Improvement & Automation

• Identify opportunities to improve billing controls, accuracy, and efficiency.
• Support billing automation and revenue assurance initiatives.
• Develop and maintain reporting and analytics tools.
• Maintain process documentation and standard operating procedures.

Qualifications Required

• Matric / Grade 12
• Diploma or Bachelor's Degree in Finance, Accounting, Telecommunications, Business Administration, or a related field.

Work Experience

• 3–5 years' experience in billing, revenue assurance, finance operations, or telecommunications finance.
• Experience working with telecommunications billing systems and ERP platforms.
• Strong understanding of revenue reconciliations and month-end processes.
• Experience within a fibre, ISP, voice, or telecommunications environment will be advantageous.

Skills Required

• Advanced Microsoft Excel skills.
• Strong analytical, reporting, and reconciliation abilities.
• Experience with billing and ERP systems, particularly SAGE X3.
• Knowledge of revenue assurance principles and practices.
• Ability to analyse large datasets and prepare management reports.
• Experience with Power BI, SQL, or other analytics tools will be advantageous.