Online Operations Manager

Our client within the digital gaming, e-commerce, and technology sector is seeking an experienced Online Operations Manager to oversee the day-to-day management, optimisation, and operational performance of a large-scale online platform.

This is an exciting opportunity for a driven and strategic professional to lead digital operations, enhance customer experience, manage key technology integrations, and drive continuous improvement initiatives within a highly regulated online environment.

The successful candidate will be based in Gauteng and will play a critical role in ensuring seamless platform performance, operational excellence, and customer satisfaction.

• Oversee the day-to-day operations and performance of the online platform.
• Ensure a seamless and engaging digital customer experience.
• Monitor platform performance, uptime, and service delivery standards.
• Manage payment processes, transaction flows, and operational controls.
• Coordinate and oversee technology integrations with internal and external stakeholders.
• Drive continuous improvement initiatives to enhance operational efficiency.
• Monitor operational risks and ensure compliance with relevant policies and procedures.
• Manage stakeholder relationships across business, technology, customer service, and third-party providers.
• Analyse operational data and prepare performance reports and recommendations.
• Identify opportunities for innovation, optimisation, and digital growth.
• Support the implementation of new features, products, and platform enhancements.
• Ensure operational processes align with business objectives and customer expectations.
• Lead and develop operational teams to achieve performance targets.

• Relevant tertiary qualification in Business, Information Technology, Digital Operations, Commerce, or a related field.
• Minimum 7 years' experience within digital operations, e-commerce, fintech, gaming, online platforms, or a related environment.
• Minimum 3 years' experience in a management or senior operational leadership role.
• Strong experience managing online platforms and digital customer journeys.
• Proven experience with payment systems, transaction management, and technology integrations.
• Strong stakeholder management and relationship-building skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Experience managing operational performance metrics and reporting.
• Strong understanding of digital operations, customer experience, and process optimisation.
• Excellent communication and leadership skills.

• Salary: R45,000 – R65,000 CTC per month, dependent on experience and qualifications.
• Permanent opportunity.
• Based in Gauteng.
• Opportunity to work within a dynamic digital and technology-driven environment.
• Exposure to large-scale online platform operations and digital transformation initiatives.

Should you meet the requirements, then forward your updated cv to ***email_hidden*** - Please note that only short listed candidates will be contacted.