Market Change and Communications Lead
The Magnum Ice Cream Company
Life tastes better with ice cream
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.
What Truly Sets Us Apart Is How We Work.
We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.
We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.
Job Title
Market Change and Communications Lead
Scope
Project Opus
Location
South Africa
Terms
Fixed Term Contract (13 Months)
Life tastes better with ice cream
With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure-play ice cream company, we have the scale and ambition to make a real difference.
What Truly Sets Us Apart Is How We Work.
We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done.
We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.
The role
Market Change and Communications Lead
What You'll Be Responsible For
Market Change Management
- Lead and deliver market‑level change management interventions for local deployment, using methods, tools, and materials defined in the global Change Playbooks and localised by wave teams.
- Validate and conduct local Change Impact Assessments (CIA), capturing impacts within the Change Impact Templates.
- Attend local design workshops where required to understand process, system, and organisational impacts.
- Manage and mitigate market‑level change risks, issues, and roadblocks, escalating to the Market Change Advocate and Regional Change Team as appropriate.
- Collate ongoing feedback and readiness insights from market teams and report progress and concerns to regional stakeholders.
Communications Management
- Own and deliver the market‑level communications plan, leveraging materials from the global Communications Toolkit.
- Localise global and wave communication content to suit local market requirements, audiences, and tone of voice.
- Ensure consistent, timely, and effective communications to support awareness, engagement, and adoption.
- Coordinate translation requirements where necessary to support local audiences.
Team Leadership & Coordination
- Lead and manage a team of Market Change Agents, ensuring effective execution of change and communications activities across functions.
- Provide guidance and direction to tailor global communications and change interventions based on local functional needs.
- Foster collaboration between local business teams, deployment teams, and regional change stakeholders.
Stakeholder & Governance Engagement
- Act as a key interface between the market, regional change team, and deployment leadership.
- Support formal governance forums by providing updates, raising risks and issues, and contributing to decision‑making.
- Ensure alignment between local business needs and global change standards.
We're Looking For Someone Who
- Has experience working within change management, transformation, or large‑scale business programmes.
- Demonstrates understanding of change management frameworks and methodologies (desirable but not essential).
- Has strong knowledge of local market operations, including organisational structures, stakeholders, and ways of working.
- Brings a proven track record of involvement in complex transformation initiatives.
- Possesses strong programme and stakeholder management skills, including planning, prioritisation, and decision‑making.
- Has experience leading and managing teams.
- Demonstrates excellent communication and influencing skills across multiple stakeholder levels.
- Is comfortable operating within formal governance environments, raising risks and issues where required.
What You'll Get
Alongside meaningful work and strong development, we offer a reward package that typically includes
- Market-competitive pay and performance related rewards
- Flexible ways of working
- Support for health, wellbeing and life outside of work
- Time off to rest and recharge
- Ongoing learning and development opportunities
- Specific benefits vary by location
Why join us?
This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!
You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.
- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.
Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.
Ready to build the future of Ice Cream?
If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.
If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.
Additional Information
The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.
#TMICC
Why join us?
This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!
You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.
- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.
Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.
Ready to build the future of Ice Cream?
If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.
If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.
Additional Information
The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.
