IT Support Engineer

Support Engineer

Johannesburg, Woodmead Salary: R30 000 – R40 000 CTC

Working nature: Onsite and in office remote support to clients

The support engineer will be responsible for providing technical support to users and troubleshooting problems related to hardware, software, network systems, VMWare environment, 365 Administration, Microsoft Intune, Microsoft Azure as well as Hyper-V. This position requires a strong understanding of computer systems and an aptitude for problem-solving and teamwork

• Installing, configuring, and maintaining hardware, software, and network systems.
• Troubleshooting and resolving technical issues reported by users.
• Diagnosing and resolving hardware and software problems.
• Responding to technical support inquiries in a timely manner.
• Providing technical assistance and training to users as needed.
• Documenting technical support activities and maintaining records.
• Collaborating with other IT staff to ensure the smooth operation of systems.
• Performing system upgrades and improvements as needed
• Uphold security standards across our network infrastructure.
• Uphold security standards across our network infrastructure.

Technical Excellence:

1. Perform fundamental technical tasks under supervision, ensuring system stability.
2. Assist in troubleshooting basic technical challenges, seeking guidance when needed.
3. Conduct routine maintenance to uphold optimal performance of technical platforms.

• Own car required
• Degree / Diploma, Information Technology, or related field.
• Microsoft certified beneficial
• Relevant vendor and industry certifications, e.g., Microsoft, Cisco, VMware
• Strong understanding of computer systems and networks.
• Excellent problem-solving skills.
• Ability to communicate technical information to non-technical users.
• Knowledge of IT security is the best practice.
• Familiarity with Windows and Linux operating systems.
• Experience with troubleshooting hardware and software issues.
• Experience with network systems, VMWare environment, 365 Administration, Microsoft Intune, Microsoft Azure as well as Hyper-V.
• Experience with Servers and SharePoint
• Ability to work independently and in a team environment.
• Experience managing expectations when balancing alternatives against business and financial constraints.

R30 000 - R40 000 CTC before deductions

please send your cv to ***email_hidden*** with Support engineer woodmead subject line and apply on the link below https://flink-app.com/job?job_id=80fd074d-9699-47eb-9a0e-00aff6c92925