Customer Assistant: Tasting Consultant

Job Advert Summary

Join Woolworths as a Tasting Consultant at our Gateway store and bring our brand to life through engaging and informative food tastings. You will create memorable customer experiences by preparing and presenting delicious demo dishes, sharing product stories, and inspiring customers to try new products. Your role includes gathering valuable customer feedback via digital tools, maintaining food safety standards, and ensuring a clean and professional demo area. Ideal candidates are passionate about food, have hospitality experience, and are comfortable using technology to enhance customer engagement.

Woolworths offers a dynamic work environment with flexible shifts and opportunities for growth. Be part of a team dedicated to innovation, quality, and exceptional customer service where your creativity and initiative are valued. If you thrive in a fast-paced retail setting and want to make a real difference, apply today and help us delight customers every day.

Minimum Requirements

• Grade 12 certificate or equivalent (NQF Level 4) required.
• Prior experience in hospitality or food service is highly desirable.
• Strong communication skills with the ability to engage customers effectively.
• Proficiency in using digital tools for demo planning and customer feedback collection.
• Excellent attention to detail, particularly in food preparation and presentation.
• Knowledge of food safety, hygiene standards, and compliance protocols.
• Ability to plan and organise tasks efficiently, managing time from set-up to clean-up independently.
• Customer-focused mindset with the ability to create memorable in-store tasting experiences.
• Capability to remain calm and professional under pressure while multitasking.
• Reliable, honest, and demonstrates a professional appearance and work ethic at all times.

Duties and Responsibilities

• Welcome and engage customers by providing warm, informative food tastings that showcase Woolworths' products.
• Prepare and present demo dishes following specified recipes and quality standards, ensuring a clean and safe tasting environment.
• Utilize digital tools such as QR codes and internal systems to collect and report customer feedback and enhance engagement.
• Maintain compliance with food safety, hygiene, and health protocols at all times during demo activities.
• Collaborate with store teams to ensure demo products are well-stocked and attractively merchandised.
• Manage demo setup, execution, and clean-up efficiently, demonstrating strong planning and organizational skills.
• Promote featured items by sharing compelling product stories and encouraging customers to try new products.
• Monitor and report any suspicious behavior to minimize shrinkage and support store security measures.
• Attend briefings, stay informed about product launches, and actively contribute ideas for improving tasting experiences.
• Exhibit professionalism, reliability, and a positive attitude, remaining calm and customer-focused under pressure.