Customer Liaison Officer

Job Overview

Business Segment: Personal & Private Banking

Company: Standard Bank of South Africa

Location: ZA, Kwa-Zulu Natal, Durban, Dolphin Coast (Kwa-Dukuza, Tongaat, Ballito, Phoenix and surrounding areas)

Job Type: Full-time

Job Ref ID: 80414880A-0001

Date Posted: 6/22/2026

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To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

Minimum Qualification

Secondary/High school/Matric

Field of Study: Not applicable

Experience Required

Client Coverage

Personal and Private Banking

1-2 years Branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of other departments and their functions within a branch.

Additional Information

Behavioural Competencies

Adopting Practical Approaches

Articulating Information

Examining Information

Exploring Possibilities

Following Procedures

Generating Ideas

Making Decisions

Managing Tasks

Producing Output

Providing Insights

Understanding People

Upholding Standards

Technical Competencies

Application & Submission Verification (Business Banking)

Banking Process & Procedures

Customer Acceptance & Review (Consumer Banking)

Customer Understanding ( Consumer Banking)

Processing

Product Knowledge (Consumer Banking)

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Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]