Telesales Team Leader (Fibre) - June 2026

JOB PURPOSE

The Sales Team Leader will be responsible for managing and guiding a team of sales representatives to achieve set sales targets and business objectives. This role requires a results-driven individual with excellent leadership, coaching, and communication skills. The ideal candidate will have a strong background in sales and team management, ensuring high performance and motivation within the team. The team leader will be responsible for leading a team of agents selling fibre products.

KEY RESPONSIBILITIES

TEAM LEADERSHIP & MANAGEMENT

• Lead, coach, and develop a team of sales representatives to meet and exceed targets.
• Provide ongoing support, training, and mentorship to team members.
• Conduct regular performance evaluations and implement improvement strategies.
• Foster a positive and competitive team environment.

SALES PERFORMANCE & STRATEGY

• Drive sales and business development initiatives in alignment with company objectives.
• Develop and implement strategies to maximize sales opportunities and increase revenue.
• Monitor and analyze sales performance metrics, providing reports to senior management.
• Identify market trends and customer needs to enhance sales tactics.

CUSTOMER RELATIONSHIP MANAGEMENT

• Ensure a high level of customer service and client satisfaction.
• Address and resolve customer inquiries and complaints in a timely manner.
• Develop and maintain strong relationships with key clients and stakeholders.

OPERATIONAL & ADMINISTRATIVE DUTIES

• Ensure adherence to company policies, processes, and compliance requirements.
• Conduct regular team meetings and sales training sessions.
• Collaborate with other departments to optimize sales processes and operational efficiency.
• Prepare and submit sales reports, forecasts, and performance analyses.

KEY REQUIREMENTS

QUALIFICATIONS & EXPERIENCE

• Minimum [2] years of experience in a sales leadership role.
• Proven track record of achieving and exceeding sales targets.
• Experience in Telecommunications is advantageous.
• Strong understanding of sales techniques, CRM software, and market trends.

SKILLS & COMPETENCIES

• Excellent leadership and team management abilities.
• Strong communication, negotiation, and interpersonal skills.
• Ability to motivate and inspire a sales team to achieve high performance.
• Analytical mindset with problem-solving capabilities.
• Proficiency in MS Office, CRM systems, and sales performance tools.
• Ability to work in a fast-paced, target-driven environment.

**Thank you for your interest in this opportunity. We really appreciate the time you’ve taken to apply. If you do not hear from us within two (2) weeks of the advert date, please consider your application unsuccessful. We genuinely value every application and thank you for considering a future with us.