Network Support Engineer L2 - Cape Town

2nd Line Service Desk Engineer

Cape Town CBD (Office Based)

Full-Time

Salary: R25 000 basic (Medical aid and profident fund benefit)

Working Hours

Monday to Friday, aligned to UK business hours:

• 07:00 – 17:00 SA Time during UK Daylight Saving Time (BST)
• 06:00 – 16:00 SA Time during UK Greenwich Mean Time (GMT)

About the company

Our client is an award-winning Managed Service Provider delivering secure, high-performance networking, cloud, voice, and managed IT solutions. As part of our Connected Operations team, you will support customers within the Commercial Real Estate sector while working with a wide range of networking and infrastructure technologies.

The Role

We are looking for a skilled and customer-focused 2nd Line Service Desk Engineer to join our growing technical support team. You will be responsible for troubleshooting and resolving networking and infrastructure-related issues, supporting field engineers, configuring equipment, and ensuring service levels are consistently achieved.

This is an excellent opportunity for someone looking to further develop their networking career within a fast-paced MSP environment.

Key Responsibilities

• Provide 2nd Line technical support for customer incidents and service requests
• Troubleshoot LAN, WAN, Wi-Fi, firewall, and connectivity issues
• Configure and support networking equipment
• Escalate complex issues where required
• Support field engineering teams with technical assistance
• Maintain accurate ticket updates and documentation
• Ensure SLA targets and customer service standards are met
• Work with industry-leading networking and monitoring tools

Requirements

• Previous experience in an IT Support or Service Desk environment
• Strong networking knowledge including LAN, WAN and Firewall technologies
• Current CCNA certification (or equivalent experience)
• Experience with at least two of the following vendors:
  • Cisco
  • Juniper
  • Aruba
  • Ruckus / Brocade
  • Fortinet (FortiGate)
• Excellent troubleshooting and problem-solving skills
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Customer-focused with a strong work ethic

Advantageous

• Previous 2nd Line Support experience
• SIP / VoIP experience
• Firewall and network security experience (IDS, IPS, Security Appliances)

If you're passionate about networking, enjoy solving technical challenges, and want to grow your career within a leading managed services environment, we'd love to hear from you.

Please submit your resume on pnet and also send to ***email_hidden*** with the following.

1. Please motive vendor experience (Cisco, fortigate, Juniper or other as per spec

2. Notice period

3. Current location

4. Supportive documents (ID and educaiton)

5. Profile Picture

6. Expected salary within R25 000 as per market rates