Assistant Front Office Manager

Recruiter

Hospitality Hire

Job Ref

CPT000263/AW

Date posted

Monday, June 22, 2026

Location

Cape Town, South Africa

SUMMARY

Hospitality Hire is recruiting for a prestigious 5-star luxury boutique hotel in Graaff-Reinet. This position does require relocation and sourcing own accommodation.

This is an exciting opportunity for an experienced and hands-on Assistant Hotel Front Office Manager who is passionate about luxury hospitality, guest satisfaction, and leading high-performing teams.

We are looking for a confident hospitality professional who thrives in a fast-paced environment and understands that every guest interaction contributes to creating a memorable experience. Working closely with the Front Office Manager, you will play a key role in overseeing front office operations, supporting the team, and ensuring seamless service delivery at every touchpoint.

POSITION INFO

Minimum Requirements Diploma or Degree in Hospitality or Hotel Management 3-5 years' Front Office experience within a 4 or 5-star hotel environment Minimum 1-2 years' experience in a Front Office supervisory or leadership role Strong knowledge of Front Desk, Concierge, Guest Services, Reservations and Night Audit operations Proficiency in Opera PMS, Microsoft Office and hotel systems Excellent communication, leadership and guest relations skills Ability to work shifts, weekends and public holidays Immaculate presentation and a passion for luxury hospitality Key Responsibilities Front Office Operations Support and oversee the daily operations of Reception, Concierge, Guest Services and Switchboard Ensure smooth and efficient check-in and check-out procedures Coordinate with Housekeeping and Reservations regarding room allocations and guest preferences Provide hands-on support to the team during busy operational periods Act as the Front Office Manager in their absence Guest Experience Deliver exceptional guest service and personalised experiences Manage VIP arrivals and special guest requests Resolve guest concerns and service recovery situations professionally Ensure every guest interaction aligns with 5-star service standards Team Leadership Supervise, coach and develop front office team members Assist with staff scheduling and departmental rosters Conduct team briefings and support onboarding and training initiatives Foster a culture of teamwork, professionalism and accountability Administration & Compliance Oversee shift handovers and daily operational reporting Verify billing accuracy and support revenue reconciliation processes Ensure compliance with hotel procedures, guest security, key control and financial protocols Monitor front office presentation, standards and operational readiness What We Are Looking For A hands-on leader who enjoys being present on the floor Strong problem-solving and conflict-resolution abilities Excellent organisational skills and attention to detail The ability to remain calm under pressure A genuine passion for creating memorable guest experiences A professional and guest-centric approach to hospitality To apply, please submit your CV through the online application process. Only candidates with relevant 4 or 5-star hotel experience will be considered