Learning & Development Facilitator - USA Retail

Please note: US based experience is a requirement for this post in customer service or sales

Start Date: 6th July - Please only make an application if you can accomadate this date.

We have a fantastic opportunity for a passionate Learning & Development Facilitator to deliver transformative learning experiences that inspire growth, build capability, and drive performance across Huntswood.

In this role, you'll bring energy, creativity, and expertise to every session, helping our people unlock their potential and thrive in a fast-paced, purpose-driven environment.

Responsibilities

• Facilitate engaging and effective learning programs for Huntswood employees, focused on improving their knowledge, skills, and performance.
• Deliver a variety of training modules, including onboarding, systems training, soft skills, and compliance.
• Adapt training styles and methods to suit different learning needs and preferences of participants.
• Evaluate training effectiveness and provide post-training support to ensure continuous learning and application of skills.
• Collaborate with stakeholders and subject matter experts to customize training content as needed.
• Ensure that all training materials align with company values, business objectives and client specific requirements.
• Keep up to date with product knowledge and business changes to ensure training remains relevant.
• Provide ongoing coaching and mentoring to colleagues to support their development.
• Conduct training needs analysis and ensure identified gaps in understanding are rectified accordingly.
• Support with Grad bay groups when not in formal training and provide real time assistance to queries.

Minimum Requirments/Competencies - Please read through carefully

• A minimum of 3 years proven experience as a facilitator / trainer within the US space (Customer Service or Sales)
• Previous experiences in customer services is an advantage.
• Ability to deliver high-quality training sessions both in person and virtually.
• Strong interpersonal skills with the ability to engage and motivate diverse teams.
• Excellent communication and presentation skills.
• Familiarity with adult learning principles and various training methodologies.
• Good organizational and time-management skills.
• Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.

Key Performance areas

• Onboarding & Training Delivery
• Training Needs Analysis
• Learning Program Design & Development
• Assessment & Evaluation
• Stakeholder Engagement
• Learning Management System (LMS) Administration
• Continuous Improvement & Innovation
• Compliance & Record-Keeping
• Reporting

Interview Process

This Will Be a Two‑stage Interview Process

Stage 1 will be an initial conversation with the Head of Training, focusing on functional expertise and core competencies.

Stage 2 will be with the Director of Training and will further assess key competencies, behavioural capability, and industry‑leading experience.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”