Assistant Manager

EXL Service

Job Description: The MIS is responsible for collecting, analyzing, maintaining, and reporting performance and payroll-related data to operations and other stakeholders.

  • Responsibilities: Managing the entire location – Cape Town
  • Publishing Management dashboards on weekly/fortnightly basis
  • Data Analysis & validation
  • Handling invoice & payment tracking for all vendors
  • Coordinating with all vendors for no dues certificate
  • Preparing cost related MIS for leadership
  • Providing accrual/re-accrual to Finance Dept. of given location & on a monthly basis
  • Maintaining monthly MIS of Budget vs Actual Expense
  • Maintaining of tracker PO/Rate Contract/AMC’s of all applicable sites
  • Raising the purchase requisition (MRS) to Procurement for vendor finalization with all approvals
  • Tariff revision mechanism and controls
  • Manage internal/external audits
  • Helping in Dashboard preparation on a monthly basis
  • Preparing cost related MIS for all transport expenses
  • Sound Knowledge of MS-Excel, MS-Word, MS-Outlook & MS-PowerPoint
  • Excellent communication skills
  • Assist Operations team with performance management
  • Provides analysis for process improvement
  • Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level
  • Monthly Ops interaction for metric calibration
  • Template and tracker creation
  • Scorecards and dashboards maintenance
  • Data collation for reports generation
  • Processing of internal movement requests
  • Tracking of P4P, Milestone and other process incentive programs
  • Payroll data processing
  • Any other duties as requested by the MIS Manager and Operations leaders