Technical Account Manager

Introduction

Our PPG Automotive Refinish Business Collision Coatings is looking for a high-performing TECHNICAL ACCOUNT MANAGER The ideal candidate will have existing experience in the Refinish Collision Industry.

Responsibilities

Actively contribute to the business to help reach organizational goals.

Execute segment strategy in collaboration with segment managers.

Focused on share of wallet gain and digital adoption

Relationship and account Manager for existing customers

Provides first line technical support- Top Technical Ambassador of the brand

Manages the business for the region against a sales target and ensures delivery against essential business cases

Proposes and deploys business solution (workshop audit, ratio analysis and implements tailored training plans

Organizes and plans demonstrations for all Distributors and MBR’s

Keep existing clients up to date with latest sales tools and commercial proposals

Developing and maintaining strong relationships with key clients.

Excellent interpersonal, customer service and communication skills.

Conducts competitive intelligence at all Distributor and MBR’s and reports finding to the necessary stakeholders

Participates where necessary in all business reviews with the NBM and National Sales Manager

High level of understanding of the Refinish Collision Industry

Requirement

Minimum of 5 years’ experience in a technical support and customer service environment

A proven track record of delivering growth results and meeting financial objectives.

Qualified spray painter certification

Professional and positive approach, self-motivated, team player, dynamic, creative and ability to work on own initiative. Ability to resolve customer conflict

Thorough and follow through approach

Demonstrates strong verbal and written communication skills including the ability to clearly present recommendations and ideas to summarize complex issues.

Strong professionalism and work ethic, exhibiting a clear compliance culture.

Organizational skills and attention to detail.

Ability to travel domestically and internationally as needed.

Good level of Microsoft and general computer use.

Sales Negotiation Skills And Upselling Of Product Lines Essential

Technically sound in all aspects of MBR and distributor supply chain- Vehicle inspections, able to work the necessary implements and tools provided to achieve OEM Audit Requirements

To meet necessary KPI in terms of computer skills and strategy costing methods in Collision based programmes @ distributor and end user level

Job Dimension

Externally dealing with high level managers at various stakeholders in the Collision Coatings market.

Based in Gauteng

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PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

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