CALL CENTRE MANAGER – LEGAL RECOVERIES

Recruiter

Ergasia Placements

Job Ref

Pta000392/LB

Date posted

Monday, June 22, 2026

Location

Pretoria, South Africa

Salary

30 000 Monthly

SUMMARY

Call Centre Manager

Salary: R30 000 - R32 000 per month (negotiable depending on experience)

Our client, a well-established organisation within the collections and financial services sector, is seeking an experienced and results-driven

Call Centre Manager to lead and optimise collections campaigns across multiple portfolios.

This is an exciting opportunity for a strong operational leader with extensive collections, dialler management, and call centre experience who thrives in a fast-paced, performance-driven environment.

This position is based in Pretoria East.

EE: Open

POSITION INFO

Minimum Requirements Matric / Grade 12 (essential) Excellent command of the English language Clear criminal and credit record Own reliable transport Strong computer literacy, including Microsoft Office Willingness to work shifts, weekends, and public holidays when required Strong understanding of collections operations, dialler technologies, reporting systems, and workforce management Key Responsibilities Manage and optimise outbound collections campaigns across multiple dialler platforms Drive agent productivity, dialler efficiency, and collections performance Monitor campaign performance and implement real-time improvements Analyse operational and collections data to identify trends and opportunities Lead, coach, and develop Team Leaders and collections teams Investigate and resolve system, dialler, and operational performance issues Produce meaningful management reports and performance insights Engage with internal stakeholders to ensure operational excellence and SLA adherence Drive continuous improvement initiatives to maximise recovery outcomes Experience Required 5 - 7 years' experience in campaign or dialler management within a collections environment Proven experience managing high-volume call centre operations and multiple portfolios Experience working with debt management or recovery systems Demonstrated success in improving collections performance, productivity, and right-party contact rates Experience managing large teams, including Team Leaders and collections agents Strong stakeholder management and client engagement experience Experience within financial services, banking, debt collection, recoveries, or legal collections environments Skills and Competencies Strong leadership and people management skills Advanced analytical and reporting abilities Excellent problem-solving and decision-making skills Strong communication and stakeholder engagement skills Ability to work independently and take initiative Strategic thinking with a focus on operational performance High attention to detail and quality standards Ability to perform under pressure and meet deadlines If you have a passion for driving performance, leading successful teams, and delivering exceptional collections results, we would love to hear from you.