Site Leader

Job

General

Manager /

Site

Type: Full-time, permanent

Reporting To: CCO

The company provides an unlimited pay-as-you-go fibre internet service designed for

township communities. We connect every home with fast fibre and provide an easy, contract-free, time-based product—from only R5 for 24 hours of unlimited access.

We are growing fast and need grounded, customer-centric leaders who can inspire teams, ensure operational excellence, and build customer love on every street we serve.

Role Purpose (What This Role Really Is About)

The General Manager is the heartbeat of the site: a hands-on people leader who coaches teams daily, ensures coordinated operations across build, maintenance, and customer engagement, and delivers a consistently excellent customer experience.

Your driving focus

Lead people. Coach performance. Integrate operations. Elevate the customer experience. Ensure high-quality execution. Grow the site.

This is a field-based leadership role rooted in community connection, teamwork, and practical on-the-ground problem solving — not corporate desk work.

1. Lead s Coach the Site Team
   • Create a high-performance, values-driven culture across all site functions.
   • Run daily stand-ups to set priorities, coordinate activities, and energize the team.
   • Coach customer engagement, build, and maintenance teams to improve skills, behaviours, and performance.
   • Recognise strong performance and address underperformance quickly and constructively.
2. Integrate s Coordinate Daily Operations
   • Ensure seamless day-to-day collaboration between Build, Maintenance, and Customer Engagement teams.
   • Track daily and weekly performance targets and intervene early when issues arise.
   • Identify operational bottlenecks and work with central teams to escalate and resolve issues efficiently.
3. Deliver a Consistent Customer Experience
   • Be the most visible and trusted representative of your site — approachable, responsive, and accountable.
   • Ensure all customer-facing staff consistently deliver the experience using established brand guardrails.
   • Guide the team to resolve customer issues quickly (preferably face-to-face) and ensure learnings are captured.
4. Ensure High-Quality Execution Standards
   • Oversee the quality, safety, and compliance of all on-site work across build, maintenance, and customer engagement.
   • Work with technical and network teams to uphold fibre infrastructure standards and ensure rapid issue resolution.
   • Actively monitor workmanship, network performance, and hotspot problem areas, addressing root causes early.
5. Drive Site Business Performance
   • Own the commercial performance of your site, ensuring strong daily customer usage of the network, grow the number of home and device connections, and customer retention.
   • Identify growth opportunities within the community—new homes, high-traffic areas, local partnerships.
   • Monitor trends (competition, customer behaviour, technical patterns) and adjust tactics rapidly.
6. Build Community Trust s Brand Love
   • Build strong relationships with local leaders, community groups, and influencers.
   • Represent the company at community events and activations.
   • Stay plugged in to what’s happening on the ground — customer behaviour, emerging issues, opportunities for growth.

What You Bring

• • Experience leading field teams in high-intensity, customer-centric operating environments. Previous experience in FMCG, retail or other customer centric operations is preferable.
  • Strong people leadership, coaching, and conflict-resolution skills.
  • Comfort working in dynamic township environments and engaging directly with customers and communities.
  • Strong business acumen and commercial fluency
  • A practical understanding of fibre networks and technical quality standards (advantageous).
  • High emotional intelligence and a collaborative leadership style.
  • Excellent communication skills
  • Data-oriented mindset with an ability to translate data into insights and action.

R18k - R30k + comm + bonus based on team performance

If you are interested, kindly send through your most recently updated CV to ***email_hidden***