Key Account Consultant

Job Purpose

The Key Account Consultant is accountable for the end-to-end management and performance of an allocated Mass Market partner portfolio. The role drives delivery of partner strategies to achieve sustainable production, retention, and service outcomes. Acting as the primary commercial interface, it ensures effective partner engagement, performance governance, and SLA compliance. Targeted intervention, turnaround, or remediation is initiated where partner performance falls below expectations.

Key Perfomance Areas

Key Account Strategy & Partner Engagement

• Develop and execute account strategies for allocated partners aligned to Mass Market objectives.
• Own structured partner engagement, including performance reviews, governance forums, and escalation management.

Partner Growth Management

• Drive partner growth through targeted production, retention, and profitability initiatives.
• Identify expansion opportunities within existing partner portfolios.

Partner Performance Intervention

• Monitor partner performance against agreed targets and expectations.
• Identify emerging underperformance and initiate timely corrective action.

Turnaround, Recovery & Remediation

• Lead turnaround and recovery plans for underperforming partners.
• Diagnose root causes impacting performance, service, or compliance.

Retention & Production Initiatives

• Execute retention strategies to reduce lapses and improve portfolio sustainability.
• Deliver production uplift initiatives aligned to commercial priorities.

SLA Compliance & Policy Management

• Monitor partner compliance with agreed SLAs and service standards.
• Ensure adherence to policy, process, and governance requirements.

Broker & Agency Allocation and Management

• Manage the allocation of brokers and agencies across the partner portfolio.
• Ensure fair and effective distribution aligned to capacity and performance capability.