Universal Banker

Job Overview

Business Segment: Personal & Private Banking

Company: Standard Bank of South Africa

Location: ZA, Western Cape, Cape Town, Standard Bank Cape Gate, Shop L40, CapeGate Shopping Centre, Capegate Blvd, Cape Gate

Job Type: Full-time

Job Ref ID: 80354514A-0001

Date Posted: 6/23/2026

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We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker. This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.

Key Responsibilities

Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.

Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.

Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.

Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.

Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.

Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Qualifications

National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.

The candidate must meet FAIS Fit and Proper requirements.

Minimum Experience

3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.

Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.

Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.

Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.

Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.

Additional Information

Behavioural Competencies

Checking Things, Examining Information and Following Procedures

Convincing People, Impressing People and Seizing Opportunities

Establishing Rapport, Interacting with People and Inviting Feedback

Developing Expertise, Developing Strategies and Exploring Possibilities

Generating Ideas, Taking Action, Pursuing Goals and Meeting Timescales

Embracing Change, Showing Composure, Team Working and Thinking Positively

Technical Competencies

Application & Submission Verification (Consumer Banking)

Banking Process & Procedures

Client Acceptance & Review

Customer Understanding ( Consumer Banking)

Processing

Product Knowledge (Consumer Banking)

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Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]