Senior Facilities Manager

Tsebo Group

Tsebo Facilities Solutions is looking for a Senior Facilities Manager to provide leadership and operational direction for facilities management services, ensuring high-quality service delivery, compliance with Service Level Agreements (SLAs), and maximum customer satisfaction. The role is responsible for aligning operational outputs with contractual obligations, managing risks, and maintaining safety, quality, and financial performance standards.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Service Level Agreement (SLA) Management

Review all external service provider SLAs and assess compliance with FM output specifications
Ensure monitoring and audit processes meet contractual and regulatory requirements
Evaluate reporting structures internally and externally

Operations & Team Management

Review and improve organisational structures, reporting lines, and job roles
Lead, coach, and develop site management and operational teams
Align team outputs with contract requirements, FM specifications, and business objectives
Drive team engagement, training, and succession planning (including BEE compliance)
Manage employee relations in line with labour legislation and company policies

Customer Relationship Management

Build and maintain strong client relationships at all levels
Establish effective and proactive communication channels with customers
Ensure service delivery meets or exceeds customer expectations

Occupational Health and Safety (OHS)

Ensure full compliance with OHS Act and statutory requirements
Maintain and monitor safety systems, procedures, and appointments
Conduct audits and implement corrective actions where required

Reporting & Governance

Ensure accurate and timely reporting (internal and external)
Facilitate and attend management meetings and maintain records
Monitor action items and ensure follow-through

Risk Management

Identify operational and technical risks Develop and implement mitigation strategies
Work closely with technical teams to manage risks effectively

Quality Management

Implement and monitor quality systems in line with project agreements
Ensure compliance with IMS (Integrated Management System) standards
Monitor service delivery performance and drive continuous improvement

Financial Management

Manage OPEX and CAPEX in line with budget and contract requirements
Review financial reports and variance analysis
Ensure adherence to financial policies and approval frameworks

Document Control

Maintain and update the document library at site and regional level
Ensure all contract and compliance documentation is accurate and accessible
Conduct periodic checks and corrective actions

SHEQ Compliance

Ensure adherence to ISO 9001, ISO 14001, and ISO 45001 standards
Promote a strong safety, health, environmental, and quality culture

Skills and Competencies

Technical Skills

Strong financial and commercial acumen
Understanding of facilities management systems, equipment, and materials
Knowledge of SLA and contract management
Sound knowledge of OHS legislation and compliance
Understanding of labour relations and relevant legislation (LRA)
Proficiency in MS Office (Word, Excel, PowerPoint, Projects)
Valid driver’s license and own transport

Behavioural Competencies

Deciding and Initiating Action – Takes ownership and makes timely decisions
Leading and Supervising – Provides direction, motivates teams, and develops talent
Relating and Networking – Builds strong internal and external relationships
Presenting and Communicating – Communicates clearly and confidently
Formulating Strategies and Concepts – Thinks strategically and aligns operations to long-term goals