Facilities Manager

About UnifyCX

unifyCX is a global customer experience (CX) and business process outsourcing (BPO) company delivering innovative, people-first solutions to clients across North America and beyond. As a certified minority-owned business, we combine operational excellence with a strong commitment to talent development and inclusive growth. Our Ballito operation represents a key expansion of our global footprint, built on local talent and world-class standards.

About The Role

We are seeking an experienced Facilities Manager to oversee the safe, compliant, and efficient operation of our Ballito contact centre. This role is responsible for facilities management, health and safety compliance, security operations, vendor management, landlord and stakeholder engagement, business continuity planning, and overall site maintenance. The successful candidate will help create a safe, professional, and high-performing workplace while ensuring uninterrupted business operations.

Key Responsibilities

• Ensure compliance with the Occupational Health and Safety Act (OHS Act No. 85 of 1993) and applicable regulations.
• Conduct risk assessments, safety audits, incident investigations, and maintain all required compliance records.
• Manage site security operations, including security personnel, access control, CCTV systems, and visitor management processes.
• Act as the primary liaison with landlords, mall management, contractors, and external service providers.
• Oversee planned and reactive maintenance for HVAC, electrical, plumbing, fire suppression, generators, and general facilities infrastructure.
• Manage vendor contracts, service levels, budgets, and procurement activities.
• Maintain site assets, inventory, workplace standards, and common areas.
• Support business continuity planning, including power outages, emergency response, and facility-related risk management.
• Partner with Operations and IT teams on workspace planning, site expansion, and capacity requirements.

Required Qualifications & Experience

• Tertiary qualification in Facilities Management, Property Management, Built Environment, or a related field.
• Minimum 3 years' facilities management experience in a BPO, corporate office, contact centre, or commercial environment.
• Strong knowledge of South African OHS legislation and compliance requirements.
• Experience managing security service providers, access control systems, and CCTV infrastructure.
• Working knowledge of HVAC, electrical, fire suppression, generator, and UPS systems.
• Experience managing vendors, contractors, budgets, and service level agreements.
• Strong stakeholder management, project management, and problem-solving skills.
• Proficiency in Microsoft Office; experience with facilities management software is advantageous.

Nice to Have

• OHS certification or formal health and safety training.
• Familiarity with PSIRA requirements.
• SAFMA membership or equivalent professional accreditation.
• Experience in a mall-based, landlord-managed, or contact centre environment.

What We Offer

• Opportunity to play a key role in a growing global BPO organisation.
• Direct exposure to senior leadership and strategic site operations.
• A collaborative, people-focused culture with opportunities for growth and development.
• Competitive remuneration package based on experience.