Nightshift Telesales Team Lead

Cartrack, a world-leading smart mobility Software-as-a-Service tech company operating across 23 countries, is looking for a strong Team Lead to oversee and motivate a team of B2C Sales Agents, while driving performance and supporting continuous improvement of sales processes and results.

Responsibilities

• Ensure that teams have the necessary resources available to perform their duties.
• Set clear performance goals and sales targets.
• Lead, coach and motivate a team of sales agents to achieve daily, weekly and monthly sales targets.
• Monitor agent performance metrics such as conversion rates, call quality, productivity and compliance.
• Provide real time feedback and implement performance improvement plans where needed.
• Drive sales campaigns and initiatives to achieve sales objectives.
• Prepare and submit daily/weekly/monthly performance reports to management.
• Analyse sales trends and identify opportunity to increase conversion rates and customer value.
• Ensure agents have up-to-date product knowledge, pricing and promotional information.
• Develop agents’ sales skills, product knowledge and customer handling techniques.
• Track KPI’s such as sales volumes, conversion rates, QA scores and absenteeism.
• Monitor calls to ensure adherence to company policies and sales scripts.
• Foster a positive and motivating team environment.
• Resolve operational issues affecting the team.
• Ensure that changes made to existing procedures or any new procedures are effectively communicated to relevant departments.
• Drive staff retention by creating a positive, supportive, and growth-focused work environment.

• National Senior Certificate/Grade 12
• 3 years call centre sales experience, with at least 2 years in a leadership/management role.
• Strong analytical skills with the ability to interpret performance data.
• Deep understanding of call centre sales process.
• Excellent communication, coaching and interpersonal skills.
• Ability to manage high pressure, target driven environments.
• Good organizational and time-management skills.
• Problem solving and conflict resolution skills.
• Working Hours: 17:00PM - 02:00AM
• Own transport

Send updated cv through to : ***email_hidden***