Service Desk Engineer

Service Desk Engineer

Recruiter

Network Contracting

Job Ref

NCM003095/TS

Date posted

Tuesday, June 23, 2026

Location

Johannesburg, South Africa

Salary

Monthly

SUMMARY

Take Your IT Support Career to the Next Level as an L2 Service Desk Engineer

Join a fast-growing organisation where your technical skills and problem-solving mindset will be key in delivering exceptional IT support and keeping business operations running smoothly.

POSITION INFO

Our client is looking for a skilled Service Desk Engineer (L2) to join their dynamic IT support team. This role is ideal for an experienced support professional who thrives in an SLA-driven environment, enjoys resolving complex technical issues, and is ready to take ownership of escalations while supporting a diverse user base. What's in It for You? Opportunity to work in a high-performance IT environment Exposure to enterprise systems and modern technologies Clear career progression into Infrastructure, Networking, or Systems Administration Collaborative and supportive team culture Key Responsibilities Provide second-line technical support for escalated incidents and service requests Troubleshoot issues across Windows environments, Microsoft 365, and networking Ensure tickets are resolved within agreed SLA timelines Support end-users via remote tools, calls, and onsite assistance when required Manage user accounts, permissions, and access (AD/Azure AD) Maintain detailed documentation and update knowledge base articles Escalate complex issues to senior engineers while ensuring ownership throughout Experience & Skills | Ideal Profile 2-5 years' experience in IT Support / Service Desk (L2 level) Strong experience with Windows OS, Microsoft 365, and Active Directory Proven ability to handle ticket queues and escalations in SLA environments Solid troubleshooting skills across hardware, software, and basic networking Experience using ITSM / ticketing tools Strong communication and customer service skills Relevant certifications (CompTIA A+, N+, Microsoft) advantageous If you're a proactive and solutions-driven support engineer ready for your next challenge, For more vacancies, please visit: If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions