General Manager Coastal KZN

Level / Grade

Senior Management

Senior operational leadership role responsible for the strategic, operational, financial, compliance and stakeholder management of Stallion Security’s KwaZulu-Natal branch operations, including integrated service delivery at Kings Park Stadium

Purpose of the Position & Core Competencies

The General Manager: KZN Branch and Kings Park Stadium Operations is responsible for leading and managin Myy Client KwaZulu-Natal operations, including branch operations, client sites, stadium operations, event security, cleaning coordination, operational compliance, technology oversight and stakeholder management.

The role is accountable for ensuring that all KZN operations are delivered safely, professionally, profitably and in accordance with client requirements, contractual obligations, statutory requirements and company standards.

The incumbent is responsible for driving operational discipline, client confidence, workforce stability, financial control, compliance readiness and service delivery excellence across a complex operational environment.

A key focus of the role is ensuring strong operational execution discipline through:

• Effective branch and site operational management
• Stadium and event operational readiness
• Deployment accuracy and manpower control
• Client relationship management and service recovery
• Financial and margin control
• Compliance, risk and audit governance
• Incident command and escalation management
• Health and safety oversight
• Technology and control room governance
• People leadership and performance management

The successful incumbent must demonstrate strong leadership presence, operational urgency, commercial awareness, accountability and the ability to make sound decisions under pressure.

The role is particularly suited to an individual who demonstrates:

• Strong operational command
• High levels of accountability and ownership
• Commercial and financial discipline
• Strong client and stakeholder engagement capability
• Calm and decisive leadership under pressure
• Strong labour and people management capability
• Risk awareness and compliance discipline
• High responsiveness and execution focus
• Ability to lead large teams across complex environments

Strategic Anchor of Role

This role anchors the operational leadership, commercial performance and service delivery stability of My Client KZN operations.

The role ensures:

• Effective management of KZN branch operations
• Safe and professional delivery of Kings Park Stadium operations
• Operational readiness for rugby fixtures, concerts, high-risk events and routine venue operations
• Strong client retention and stakeholder confidence
• Accurate manpower planning, rostering and deployment control
• Compliance with statutory, contractual and company requirements
• Financial control, margin protection and cost discipline
• Effective incident escalation and risk management
• Continuous improvement in operational standards, reporting and service delivery

Through effective operational leadership, the role contributes directly toward:

• Improved client satisfaction
• Stronger operational control
• Reduced service failures and escalations
• Improved profitability and cost management
• Safer event and stadium operations
• Better workforce discipline and accountability
• Stronger compliance and audit outcomes
• Enhanced business growth and client retention

The role supports MY Client ability to deliver professional, reliable and compliant security services within a high-pressure regional and stadium environment.

Grade 12

· Diploma or Degree in Security Management, Risk Management, Operations Management, Policing, Business Administration or related field would be advantageous

· Valid PSIRA registration, preferably Grade A

· Computer literacy essential

· Microsoft Office proficiency essential (Word; powerpoint & excel)

· Reporting and administrative capability essential

· OHS, First Aid, Fire Safety or Event Safety certification would be advantageous

· Firearm competency would be advantageous where role scope requires it

Legal Requirements

The General Manager must ensure that all operational activities are conducted in compliance with applicable legislation, regulatory requirements, client obligations and company policies.

The incumbent must maintain working knowledge of the following legislative and regulatory frameworks:

• Private Security Industry Regulation Act / PSIRA Requirements Ensure all security services, security officers, registration requirements and operational activities are aligned to PSIRA obligations.

• Occupational Health and Safety Act Ensure safe working practices, risk assessments, incident reporting, inspections and corrective actions are implemented across operations.

• Safety at Sports and Recreational Events Act Ensure stadium and event operations are aligned to applicable event safety, risk categorisation, access control and stakeholder coordination requirements.

• Basic Conditions of Employment Act and Labour Relations Act Ensure operational people practices, discipline, working time, overtime, grievances and employment practices are managed fairly and lawfully.

• NBCPSS Requirements Ensure awareness and compliance with applicable private security sector bargaining council requirements.

• Protection of Personal Information Act Ensure CCTV footage, incident information, employee information, visitor information and client information are handled confidentially and lawfully.

• Firearms Control Act Ensure firearm-related controls and armed deployment requirements are managed in accordance with legislation and company procedures where applicable.

• Company Governance and Confidentiality Ensure compliance with company policies, delegation of authority, client confidentiality, operational procedures and reporting requirements.

Minimum Requirements: Experience

• Minimum 8–10 years’ experience within the security industry
• Minimum 5 years’ senior operational management experience
• Experience managing multi-site guarding operations
• Experience managing large operational teams and supervisory structures
• Experience in event security, stadium operations, venue security or crowd management would be highly advantageous
• Experience engaging with senior clients, public safety stakeholders and operational partners
• Experience managing budgets, margins, overtime, billing and operational cost control
• Experience in incident management, investigations, risk assessments and escalation processes
• Experience in compliance, audits, PSIRA requirements, OHS and client SLA governance
• Experience working within high-pressure operational environments requiring after-hours availability

negotiable

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