Technical Support Specialist

Our Story

For more than 25 years, Kentkart has been developing cutting-edge software and hardware solutions for intelligent transportation. The company operates global projects in 19 countries and 60 cities worldwide, providing more than 3.8 billion rides annually.

Solutions developed by Kentkart help transit operators increase fleet efficiency and boost the quality of their services while at the same time cutting costs and improving revenue streams by fostering transparency in their operations.

We expect each employee working at Kentkart to represent our core values, by being a trustworthy, effective and an innovative individual at what they do.

Role Summary

As Kentkart, we are looking for a Technical Support Specialist to join our team in Mbombela, South Africa. The role will act as the first technical contact at the customer site, helping identify and resolve issues before escalation to central support teams.

Job Description

• Provide on-site technical and operational support for Kentkart systems,
• Monitor system performance and investigate incidents and operational issues,
• Perform first-level troubleshooting for hardware, software, and network-related problems,
• Coordinate with relevant teams to ensure timely resolution of identified issues,
• Support system testing, maintenance, and validation activities,
• Act as the primary technical contact at the customer site,
• Maintain effective communication between the customer and internal technical teams,
• Contribute to continuous improvement initiatives to enhance service quality and system reliability.

Qualifications

• Degree, diploma, or equivalent technical background in Information Technologies, Computer Technologies, Computer Programming, Electronics, Electrical-Electronics Engineering, or related fields,
• Minimum 3 years of experience in technical support, field operations, or a similar role,
• Good knowledge of Linux and Windows operating systems,
• Familiarity with networking technologies and hardware troubleshooting,
• Knowledge of SQL and database systems is an asset,
• Preferably experienced in remote access tools and protocols such as Remote Desktop, SSH, and Telnet,
• Familiarity with Web Service architectures and system integrations,
• Strong analytical thinking and problem-solving skills,
• Good command of written and spoken English,
• Customer-oriented mindset with strong communication skills,
• Team player with a proactive and results-driven approach.