Facilities Coordinator
Tsebo Solutions Group
Duties & Responsibilities
Operational Delivery
- Manage daily client and visitor interactions
- Coordinate meeting rooms, arrivals, and special requirements
- Ensure compliance with health, safety, and quality standards
- Monitor maintenance requests and service delivery
- Manage supplier processes, invoices, and reconciliations
- Support budget control and financial compliance
- Oversee soft and technical services operations
- Conduct site inspections and supplier reviews
- Manage stock and perform stock takes
Contractual Delivery
- Ensure adherence to client financial policies and procedures
- Maintain correct systems and controls for service recovery
- Customer Focus
- Maintain strong client relationships Handle queries and complaints promptly
- Conduct satisfaction surveys
- Support continuous service improvement
- Manage conflict professionally
Reporting
- Prepare and submit monthly reports
- Maintain accurate records
- Compile operational and performance statistics
Code of Conduct & Compliance
- Adhere to TFS SHEQ policies and ethical standards
- Take accountability for performance
- Support company and client reputation
- Perform additional duties as required
- Work flexibly when operational needs demand
Skills and Competencies
Skills
- Knowledge of facilities management and workplace services
- Financial administration (OPEX, CAPEX, invoicing, reconciliations)
- Basic technical knowledge (e.g., generators, UPS systems)
- Supplier and contract management
- Health, Safety, Environment, and Quality (SHEQ) compliance
- Customer service excellence
- Reporting and administrative systems (Excel, internal systems)
Core Competencies
- Working with people and building team collaboration
- Strong adherence to principles, values, and compliance standards
- Customer-focused mindset
- Ability to influence and manage conflict
- Planning, organising, and following procedures
- Maintaining performance under pressure
- Proactive problem-solving and continuous improvement
Qualifications
Qualifications
- Grade 12 / National Senior Certificate (minimum)
- Certificate/Diploma in Facilities Management, Business Administration, or related field (preferred)
Work Experience
- 2–5 years’ experience in workplace services, facilities coordination, or hospitality/front-of-house environment
- Experience in supplier coordination and client-facing roles
- Exposure to financial administration (budgets, invoicing, reconciliations)
