Regional Operations Manager: Hospitality

Duties & Responsibilities

• Overseeing daily cleaning operations and supervising site teams..
• Ensuring compliance with hygiene, safety, and Tsebo quality standards
• Managing staffing levels, recruitment, and training.
• Monitoring performance and implementing corrective actions.
• Conducting site audits and resolving service issues.
• Managing budgets, stock, and equipment usage.
• Promoting sustainable cleaning practices and reducing waste.
• Driving innovation through new cleaning technologies and methods.
• Building strong client relationships and responding to service needs.
• Supporting Tsebo’s values through ethical leadership and operational excellence.
• Managing and maintaining accurate time and attendance records.
• Ensuring compliance with scheduling, rostering, and labour cost controls.
• Using workforce management systems to monitor attendance trends and resolve discrepancies.
• Ensure optimal management of labour to meet operational requirements.Proactively manage and maintain a pool of trained relief staff to ensure seamless service delivery and prevent operational disruptions
• Valid driver’s license and own reliable vehicle, with willingness to travel between sites as required
• Ensure that work schedules and job cards are accurately developed, implemented, and aligned to the specific requirements of each site
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.

Skills and Competencies

• Strong knowledge of cleaning processes and hygiene standards.
• Ability to interpret SLAs and conduct site audits.
• Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific sla’s.
• Strong MS Office skills and experience with workforce systems.
• Basic understanding of HR procedures and labour legislation.
• Proficiency in MS Excel and operational reporting tools.
• Excellent organisational and time management skills.
• Willingness to travel and work flexible hours.
• Leadership skills
• Attention to detail.
• Sense of urgency.
• Able to work under pressure.
• Be flexible and adaptable.
• Demonstrated understanding of the operational demands of the hospitality industry, with the ability to maintain exceptional service standards, manage high-pressure environments, and ensure a superior guest experience across multiple sites
• Proven hospitality experience is essential, with a strong understanding of service standards and guest-focused environments
• Well-networked within the cleaning, facilities management, or hospitality industry, with the ability to source resources, benchmark best practices, and maintain strategic relationships.
• A minimum of 5–10 years’ experience in a management role, overseeing multi-site operations, teams, and service delivery within cleaning, facilities management, or hospitality environments.
• At least 5 years’ experience as an Executive Housekeeper or Cleaning Manager within the hospitality sector, with proven ability to manage large teams, maintain high hygiene standards, and deliver service excellence.
• Experience working with the Opera system or similar hospitality management systems will be highly advantageous.

Qualifications

• Minimum Qualification: Matric / Grade 12
• Relevant tertiary (Degree, Certificate or Diploma) in Hospitality, Operations / Retail Management, or related field