Lead, Service Management

Job Overview

Business Segment: Personal & Private Banking

Company: Standard Bank of South Africa

Location: ZA, GP, Johannesburg, 30 Baker Street

Job Type: Full-time

Job Ref ID: 80410348A-0001

Date Posted: 6/24/2026

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To proactively direct the Service Lifecyle management of large and complex customer facing business IT services, comprising relevant business services, applications, systems, vendors, and dependencies, by leading teams across multiple portfolios and geographies. Provide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives.

Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce or Information Technology

Preferred certification: ITIL

Experience Required

Delivery Enablement

Technology

8-10 years

Experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practice

8-10 years

Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and framework

8-10 years

Have knowledge of domain operations, understanding of ecosystems, suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.

Additional Information

Behavioural Competencies

Articulating Information

Challenging Ideas

Checking Things

Developing Expertise

Developing Strategies

Directing People

Empowering Individuals

Establishing Rapport

Exploring Possibilities

Providing Insights

Resolving Conflict

Showing Composure

Upholding Standards

Technical Competencies

Financial Management (Financial)

Information Security Management

IT Risk Management

Knowledge of Banking & Financial Service

Service Level Management

Vendor Evaluation and Management

ITIL Certification

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Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]