Academic and Student Experience Manager

Eduvos

Eduvos is looking to hire the services on an Academic and Student Experience Manager at the East London campus on a full time basis.

Position Type:

The Position:

To manage the student affairs and student support portfolio at a campus; thereby ensuring a positive student experience on a campus outside the classroom that contribute to ensuring that a student is successful in his/her learning and teaching journey.

Minimum two years of managerial experience in an academic environment
Three to five years’ of service or customer management experience, preferably in higher education environment

As the Academic and Student Experience Manager, you will be primarily responsible for the following:

A) Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support)

Orientation, onboarding and induction
Communication
Contract management
Facilities and venue compliance
Support faculty delivery on campus – facilitating lecturer evaluations/student feedback
Sponsor engagement
Academic support programmes
Wellness programmes
Employability and work readiness

B) Student resource enablement

C) Student compliance with institutional policies

D) Events management (e.g., graduation event management, career fairs)

E) Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. enquiries)

F) Management

G) Leadership

H) Internal and external stakeholder engagement and management/collaboration