Department Coordinator: Shop Floor (Waterstone S/West)

Job Advert Summary

Join Woolworths as a Department Coordinator: Shop Floor and play a key role in ensuring smooth operations in our dynamic retail environment. Located at our bustling store, you will coordinate daily activities on the shop floor, managing inventory levels, supporting team members, and delivering an exceptional customer experience. This position offers the opportunity to develop leadership skills, work with a motivated team, and contribute to one of Australia's most trusted brands. Woolworths is committed to employee growth, offers competitive benefits, and fosters an inclusive workplace where your contributions make a real difference. If you are organized, proactive, and passionate about retail, apply now to be part of a company dedicated to excellence and innovation. Join Woolworths and help us shape the future of retail!

Minimum Requirements

• Minimum of Grade 12 or equivalent National Qualifications Framework (NQF) level
• Proven experience in retail or fast-moving consumer goods (FMCG) industry preferred
• Strong customer service skills with the ability to handle complaints and queries efficiently
• Effective communication skills for confidently addressing groups and writing professional correspondence
• Advanced planning and organizing capabilities, including task prioritization and delegation
• Excellent attention to detail to maintain high quality and professional standards
• Demonstrated resilience in leading teams during challenging situations and setbacks
• High ethical standards with integrity and reliability in workplace conduct
• Analytical thinking to assess data and develop logical, actionable solutions
• Numeracy and literacy skills to comprehend and process complex information accurately

Duties and Responsibilities

• Coordinate daily shop floor operations to ensure efficient workflow and exceptional customer service.
• Manage inventory levels by monitoring stock availability, investigating out-of-stock items, and communicating feedback to relevant departments.
• Support and supervise team members by facilitating training, monitoring performance, and delegating tasks to maintain operational standards.
• Handle customer inquiries, complaints, and till transactions promptly and professionally, ensuring compliance with company policies.
• Maintain product knowledge by staying informed about new stock lines, promotions, and adhering to ticketing standards.
• Implement shop-keeping disciplines to ensure store readiness, including completing the Fashion, Beauty, and Home checklists.
• Contribute to loss prevention by observing and reporting suspicious activities and enforcing security protocols.
• Lead team meetings and support game plan initiatives to drive collective goals and operational improvements.
• Ensure adherence to company uniform and professional presentation standards at all times.
• Apply advanced planning, organizational, and analytical skills to optimize shop floor performance and resolve issues efficiently.