Sales Asssistant MMH260624-2

Role Purpose

To assist with providing an efficient and effective service to clients by giving support to the consulting team.

Requirements

Experience And Qualifications

• 3 years’ administration experience within employee benefits environment
• Knowledge of basic excel, word and reports
• Planning and organising

Duties and Responsibilities

• Build and maintain effective relationships with internal and external clients.
• Assist with first line queries ensuring that they are resolved or escalated timeously.
• Maintain a network of relationships with internal clients ensuring effective service delivery to consultants.
• Maintain a consistent service delivery to consultants that will result in client retention and satisfaction.
• Assist with action items from client meetings ensuring the timelines as agreed on are clearly stated.
• Arrange detailed travel arrangements and compile all the relevant documentation for travel-related meetings.
• Co-ordinate all the components (logistics, catering etc.) of events, meetings and functions within budget and specifications.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Give input in the development of initiatives to improve or enhance the client experience.
• Make recommendations to improve client service and fair treatment of clients and their employees within area of responsibility.
• Identify solutions to enhance operational efficiency.
• Positively influence and participate in charge initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

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