Technical Facilitator (Temp) MMH260624-5

Role Purpose

To enhance knowledge levels, business success and client experience in service by providing high levels of product expertise that will optimise performance and execute learning strategies. To be responsible for planning, designing, facilitating and monitoring the effectiveness of training courses and projects to ensure optimal learning and impact.

Requirements

Experience and Qualifications

• Matric/Grade 12.
• Relevant Learning Degree (advantageous).
• ODETDP qualification (advantageous).
• Computer literacy required.
• 2 years' experience in the product mentioned in the role name above.
• 2 years' experience in an insurance environment doing product and systems training (adventagous).
• Experience in training material development (advantageous).

We're Looking For Someone With

• A high level of knowledge in Momentum product and processes (essential).
• An interest in being part of and exicted by the opportunities of the digital transformation of the L&P team.
• A high level of comfortability with facilitating and transferring knowledge digitally, virtually and face-to-face.

Duties and Responsibilities

• On the floor support: Support learners on the floor during specific onboarding programmes.
• Internal customer satisfaction: Effective and consistent service delivery and support to internal clients.
• Training material (new): Design and develop relevant training material for each product line and project topics. Training material must address training objectives set.
• Create digitized learning journeys for courses/programmes.
• Create digital learning material, eg vidoes, manuals, infographics, podcast, 1-pagers, slideshows with voice overs
• Training material updates: Review material regularly and keep all materials updated and signed off as and when changes are made to the product/processes. Keep the KB team informed of content changes.
• Assessments: Compile, execute and mark assessments. Report on results, as per agreed upon timelines and channels.
• Course/skills programme administration: All administrative tasks are completed and documented. Keep all stakeholders of courses/skills programmes informed, as per agreed upon time lines and communication.Report timeously to manager on completed tasks. Inform stakeholders of issues during a course/skills programme.
• Needs analysis: Analyse learning needs and design appropriate development solution that uses the appropriate training methods and addresses the development gap(s) identified. Ensure that training interventions are aligned to MMH's training strategy.
• Facilitation: Facilitate face-to-face, virtual and digital learning and make sure the set training outcomes are achieved. Ensure that training interventions are aligned to MMH's training strategy.
• Manage self-directed learning courses (SDL) with learners.
• Relationships: Build partnerships with key stakeholders within the business
• Reporting: Report accurately and timeously on monthly and adhoc reports, as well as team project cards. Complete necessary admin and document enquiries where applicable.
• Performance and development: Manage own performance and development. Stay current in the product/s you train or support on.
• Drive the MMH strategy.
• Ensure that the MMH values are lived and adhered to.

As an applicant, please verify the legitimacy of this job advert on our company career page.-305080