Inbound Business Consultant

Recruiter

Mindworx Consulting

Job Ref

JNB008099/KN

Date posted

Wednesday, June 24, 2026

Location

Johannesburg, South Africa

SUMMARY

Role purpose

• To unlock our evolving value proposition by onboarding and maintaining lower revenue mass market clients digitally
• Continuously consult with clients and act upon opportunities to up-sell additional products and services
• Become our clients' trusted business champions

POSITION INFO

Description: Digitally deliver the desired end-to-end client experience for lower revenue mass market clients Develop strong relationships with your clients Ability to unlock our value proposition through high-value interactions with your clients, with insights attained through our process of continuous consultation Manage and take full ownership of the allocated client base Collaborate with Sales Consultants to ensure fast and sustained conversion of sales to satisfied clients On-board new clients and ensure yield metrics are met Upsell VAS or new product features to your current client base Train existing clients on new products or processes through a combination of telephonic and digital channels Ensure churn of your client base is within budgeted targets Maintain detailed records of all client interactions in CRM Collaborate with Sales Consultants to grow your region and maintain its profitability Ensure clients continually experience a "Remarkable CX" infused with digital experiences Job requirements: Knowledge and skills: Analysis and problem-solving Mindfulness Attention to details Relationship-building at all levels Proficiency in English, and at least one other official language Excellent communication and problem-solving skills Planning and organizational skills Time- and self-management skills Negotiation and upselling skills A sound understanding of the SA private medical industry, as well as medical practices, is highly advantageous Qualifications and experience: National Senior Certificate (Matric), but a tertiary qualification is preferred 2+ years in client service in the healthcare and/or information technology sectors 1+ years of training clients on software products 1+ years of upselling products and services to existing clients 1+ years building strong and trusted business-level relationships with clients 2+ years admin 1+ years coordinating third parties