IT & Facilities Manager

Join the Olarm Team: Where Innovation and Collaboration Thrive!

At Olarm, we're not just a company – we're a passionate team of forward-thinkers, tech enthusiasts, and problem solvers. Our mission to revolutionise the home security and monitoring markets is driven by a set of core values that define who we are and how we work together. We believe in harnessing the power of cutting-edge IoT technology to make a real difference in people's lives.

We are very big on our culture and company values so be sure to have a look at what we value below and apply if you think you can see yourself working with the Olarm team.

Creative & Innovative Minds: We're on a continuous journey of discovery, pushing the boundaries of what's possible. Bring your creative ideas and innovative spirit to the table, as we challenge conventions and embrace new solutions.

Collaborative Energy: At Olarm, collaboration is more than just a buzzword – it's how we achieve greatness. We value diverse perspectives, foster open communication, and support one another to reach our collective goals.

Results-Driven Focus: We don't just aim for success; we make it happen. We're a team of motivated individuals who thrive on delivering results.

Personal Impact: You will have a personal impact on people's lives being in the home security industry. Join us in shaping the future of IoT and home security, leaving a lasting impact.

Learning Culture: In a fast-paced industry, learning never stops. We encourage continuous growth, providing opportunities to expand your skill set, explore new technologies, and elevate your career to new heights.

State-of-the-Art Tooling: We believe in empowering our team with the best tools available. At Olarm, you'll have access to modern, state-of-the-art AI and developer tooling to help you move faster, solve complex problems, and focus on what matters most—building great products.

We are seeking a proactive and hands-on IT & Facilities Manager to oversee and support the company’s internal IT infrastructure, systems, and facility operations across multiple office and operational locations.

This role is ideal for someone who enjoys a broad operational scope — balancing IT support, systems administration, cybersecurity, infrastructure management, and facilities coordination. The successful candidate will ensure the business operates efficiently, securely, and reliably from both a technology and facility perspective.

You will work closely with all departments to support internal systems, user management, office infrastructure, and day-to-day operational needs.

Key Responsibilities

IT Infrastructure & Systems Support

• Provide support and administration for internal IT systems and business platforms.
• Assist with management and optimisation of:
• Internal inventory systems
• CRM systems
• User management systems
• Single Sign-On (SSO) environments
• Support and maintain company network infrastructure across multiple office locations.
• Assist with setup, configuration, and troubleshooting of:
• Firewalls
• VPNs
• Network equipment
• Wi-Fi infrastructure
• Office connectivity
• Manage and support company hardware including:
• MacBooks
• Printers
• Office devices and peripherals
• Assist with onboarding and off-boarding of employees, including account provisioning and access control.
• Ensure good cybersecurity practices across the business, including device management, access policies, and user awareness.
• Coordinate with external IT vendors and service providers where required.

Cybersecurity & Access Management

• Assist in maintaining secure IT environments and enforcing cybersecurity best practices.
• Manage:
• User access permissions
• Password management
• VPN access
• SSO and authentication systems
• Support implementation of security policies and procedures.
• Monitor and respond to basic IT security incidents and escalate where necessary.

Multi-Site Office & Infrastructure Support

• Support IT and operational infrastructure across multiple office locations.
• Ensure stable and reliable connectivity and operational readiness at all sites.
• Coordinate infrastructure improvements and upgrades where needed.

Facilities Management Responsibilities

Office & Building Operations

• Oversee day-to-day facility operations and ensure office environments are functional, safe, and well maintained.
• Coordinate building maintenance, repairs, and vendor management.
• Manage office infrastructure including:
• Printers
• Power systems
• Airflow and fresh air systems
• General office equipment
• Support office renovations, upgrades, and workspace improvements.

Power & Infrastructure Management

• Assist in managing power infrastructure and continuity planning.
• Coordinate maintenance and monitoring of backup power systems where applicable.
• Ensure office infrastructure supports operational reliability and growth.

Facilities Expansion & Improvement

• Support office expansion projects and infrastructure improvements.
• Coordinate contractors and service providers for renovations and maintenance work.
• Ensure facilities remain clean, organised, and operationally efficient.

Requirements

• 3–7+ years of experience in IT support, systems administration, facilities management, or operational infrastructure roles.
• Strong understanding of:
• Networking
• Firewalls
• VPNs
• User management
• MacOS environments
• Cybersecurity fundamentals
• Experience supporting cloud-based systems, SSO, and office IT infrastructure.
• Practical understanding of facility operations and office management.
• Ability to troubleshoot technical and operational issues independently.
• Strong organisational and communication skills.
• Comfortable working in a fast-paced and hands-on environment.

Desirable Experience

• Experience in technology, IoT, or high-growth operational environments.
• Familiarity with:
• Google Workspace / Microsoft 365
• Network monitoring platforms
• Apple device management
• Access control systems
• Experience managing vendors, contractors, and multi-site operations.

Key Competencies

• Hands-on and solutions-oriented
• Strong operational mindset
• Organised and detail-focused
• Reliable and proactive
• Strong communication and coordination skills

Benefits

• Exciting Workspace.
• Cutting-Edge Technology.
• Engaging Projects and Innovations.
• High-Tech Atmosphere.
• Versatile Experience - Get exposure to a wide range of things.
• Involvement in Manufacturing Processes - End-to-End Involvement.
• Inspiring Work Environment.
• Opportunity for Career Growth and Continuous Learning - Cross-Functional Teams.
• Contributing to a South African Company with a real impact on people's lives.
• Olarm Device and Subscription.

Are you ready to embark on a journey that's both professionally fulfilling and personally rewarding? If you're excited about technology, driven by results, and thrive in a collaborative environment, Olarm is the place for you. Join us in shaping the future of smart security solutions!

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