Dispatch Supervisor, Durban

Reference: EL003308-Janin-1

Our client is seeking a Dispatch Supervisor for a permanent role based in Durban, KwaZulu Natal.

Applicants are required to strictly meet the following criteria:

• Grade 12 with 3+ years warehouse experience and 2+ years in a supervisory capacity
• Dispatch, logistics, transport coordination experience
• MS Office proficient and Syspro (or similar) essential
• Knowledge of hazardous goods handling advantageous
• Valid Code 8 drivers, own vehicle and valid forklift license required

The s uccessful applicant would be responsible for, but not limited to:

Dispatch Execution & Control:

• Oversee daily long-haul dispatch operations from planning through to execution.
• Ensure all loads are accurately picked, checked, and loaded according to dispatch plans.
• Maintain full alignment between physical stock, documentation, and system transactions.
• Monitor dispatch performance to ensure all deliveries meet scheduled timelines.

Transport Planning & Coordination:

• Coordinate with transporters and 3PL providers to secure vehicles and confirm schedules.
• Ensure optimal vehicle utilization and compliance with legal load limits.
• Adjust dispatch plans proactively based on operational constraints or delays.
• Maintain continuous communication with drivers during transit.

Syspro & Supply Chain Transfer (SCT) Control:

• Create, validate, and manage all inter-warehouse transfers (SCTs) in Syspro.
• Ensure all transfers are: Captured accurately; Approved prior to dispatch and Physically aligned with loaded quantities.
• Reconcile system stock vs physical stock before releasing any load.
• Investigate and resolve: Duplicate transfers; Unprocessed SCTs and Stock discrepancies between sites.

Compliance & Documentation (TREM Cards & Legal):

• Ensure all hazardous and applicable loads are dispatched with valid TREM cards.
• Verify: Correct UN numbers; Product identification aligned to SDS and Emergency contact details.
• Maintain TREM card register, including version control and expiry tracking.
• Conduct pre-dispatch compliance checks to prevent legal or safety risks.
• Ensure adherence to SANS and company safety standards.

Team Leadership & Supervision:

• Supervise Dispatch Storemen, Checkers, Packers, and support staff.
• Allocate daily tasks and ensure productivity and accountability.
• Train, mentor, and develop team members to improve performance.
• Maintain discipline, safety awareness, and operational standards.

Communication & Stakeholder Coordination:

• Liaise with: Warehouse teams (receiving, picking, production); Sales Administrators and Transporters and 3PL partners.
• Communicate delays, issues, or risks proactively.
• Ensure alignment between departments to support smooth dispatch operations.

Inventory Accuracy & Control:

• Ensure all inventory movements are supported by valid documentation.
• Conduct cycle counts and participate in stock takes.
• Investigate and resolve stock variances.
• Prevent dispatch of incorrect or unverified stock.

Reporting & Performance Management:

• Monitor key reports such as: Open orders; Planned vs actual deliveries and Dispatch accuracy.
• Track KPIs, including On-time delivery (OTIF/DIFOT); Load accuracy and Dispatch productivity.
• Provide feedback and improvement plans to Warehouse Management.

Health, Safety & Compliance:

• Enforce all health and safety regulations within dispatch operations.
• Ensure correct PPE usage and safe handling of goods.
• Conduct daily safety briefings (“Hot Potato Talks”).
• Maintain high housekeeping and hazard-free work areas.

Continuous Improvement:

• Identify inefficiencies in dispatch, transport, and system processes.
• Implement improvements to reduce costs and improve service levels.
• Support automation and system enhancements (Syspro, reporting, routing)

Sal ary: R15 000 – R16 000 per month CTC, including Provident

To apply email detailed CV, and all supporting documentation through to ***email_hidden***

If you have not received a response within 7 working days, please consider your application unsuccessful

R15 000 - R16 000 - Monthly plus incl Provident