Team Member: Call Centre Agent

Job Advert Summary

EXTERNAL ADVERTISEMENT

Team Member: Call Centre Agent

Nature of employment: 5-year fixed term contract

Job Purpose: To handle Customer calls according to prescribed Call Centre specifications as to inform,

assist and advise Customers on all CIPC products, services, related processes, and

procedures.

Minimum Requirements

• A three (3)-year Diploma/ National Diploma / B Degree / Advanced Diploma in Call Centre / Contact

Centre Management / Communications.

• A Call Centre certificate will be an added advantage
• Proficiency in Afrikaans would be an added advantage.

• 4-5 years of recent experience in a call centre environment, specifically within the last 4 years

Duties and Responsibilities

• To receive and respond efficiently and effectively to inbound Customer calls;
• To assist, advise and inform Customers regarding all CIPC products, services and related processes

and procedures

• To determine and resolve Customer service requests and queries on preferably first call resolution;
• To accurately capture all calls received as prescribed and provide Customer feedback
• To contribute to improvement of organizational performance standards

Closing date: 09 July 2026