Control Room Operator

Ikwezi Mining is seeking a highly organised and vigilant Control Room Operator to join our Operations team. This role

is responsible for monitoring fleet movements, coordinating emergency responses, maintaining communication

across operational sites, and ensuring the effective tracking of company assets. The successful candidate will thrive in

a fast-paced environment, remain calm under pressure, and contribute to the safe and efficient operation of our

mining activities.

Key Responsibilities

• Serve as the first point of contact during emergencies and incidents.
• Notify relevant internal stakeholders and escalate emergencies as required.
• Create and manage WhatsApp communication groups for incidents and operations.
• Maintain continuous communication with all operational sites.
• Coordinate, monitor, and record communication with drivers, technicians, and site personnel.
• Provide regular updates to customers and company staff regarding ongoing incidents.
• Complete and submit call-out reports for every incident to the Operations Department.
• Dispatch response teams and ensure response times are met.
• Track and document the location and movement of company assets.
• Monitor vehicle usage during operational and after-hours periods.
• Monitor staff attendance and working hours for response personnel.
• Ensure vehicle tracking systems are operational at all times.
• Update vehicle mileage, service schedules, and maintenance records daily. Competencies
• Excellent attention to detail.
• Strong communication and interpersonal skills.
• Ability to remain calm and focused under pressure.
• High level of integrity and professionalism.
• Strong time management and organisational skills.
• Ability to work independently and as part of a team.

Minimum Requirements

• Previous experience in a Control Room, Fleet Monitoring, or Transport environment.
• Experience using vehicle tracking systems and monitoring CCTV/security cameras.
• Excellent telephone etiquette and communication skills.
• Advanced computer literacy and proficiency in Microsoft Office.
• Ability to work 12-hour shifts, including nights, weekends, and public holidays.
• Strong problem-solving, organisational, and multitasking skills.
• Ability to perform effectively in a high-pressure emergency response environment.

Zama Masango