Team Member: Helpdesk and Self-Service Terminals Cape Town (X2)
CIPC Recruitment
Job Advert Summary
EXTERNAL ADVERTISEMENT
Team Member: Helpdesk and Self-Service Terminals Cape Town (x2)
Job Purpose: To provide guidance and assistance to clients visiting the customer service centres and to resolve queries
Minimum Requirements
Required Minimum Education / Training
- A three (3)-year National Diploma
Required Minimum Experience
- 1-year Customer services experience, knowledge experience in aspects of Company, Close Corporation, Co-operative and IP law administration.
Duties and Responsibilities
•To effectively and efficiently offer direction and support to clients that visit the service centre. •
- To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures.
- To determine and resolve Customer service requests and queries on preferably first encounter and ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Escalating queries and concerns, when necessary.
- To accurately capture statistic as per customers enquiry.
- To contribute to improvement of organizational performance standards
Closing Date: 9 July 2026
