Business Analyst

Job Description,

An exciting new opportunity is available within our System Support and Development team for a dynamic Business Analyst.

We are looking for a proactive professional to act as a key liaison between business stakeholders and technical teams.

In this role, you will be responsible for eliciting, analysing, and validating requirements to support changes to business processes, policies, and information systems. You will play an essential part in ensuring that business needs are clearly understood, effectively communicated, and successfully translated into practical solutions that drive organisational improvement.

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Requirements,

Qualifications

Matric

Bachelor's degree in a relevant field like Business, Finance, Economics, or Information technology

Experience

Minimum 3+ years related experience in projects and implementation

Strong analytical skills, proficiency in data analysis tools, excellent communication skills, and knowledge of business processes

FTI Advanced program in Business Analysis (AdBA)

Knowledge And Skills

Experience with healthcare platforms like MIP, Epic, Cerner, or HL7 integration.

Familiarity with project management tools and methodologies (e.g. Jira, MS Project) is advantageous.

Advance knowledge of Excel and Word

Knowledge of Global & Technical trends in the Medical Scheme Environment

Knowledge of customer’s business & product offerings / services

Knowledge of Databases and Systems

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Duties and Responsibilities,

Communication & Stakeholder Management

Strong verbal and written communication skills to liaise between business units, IT, and external stakeholders.

Ability to present findings, influence decisions, and manage expectations across diverse teams.

Confidence in client-facing roles and cross-functional collaboration is essential

Analytical & Critical Thinking

Strong problem-solving mindset to identify inefficiencies and propose optimised solutions.

Critical thinking is essential for evaluating multiple perspectives and making informed decisions

Technical Proficiency

Proficiency in SQL, Excel, Power BI, and data visualisation tools for reporting and dashboard creation.

Ability to work with IT teams to design or enhance systems and workflows

Requirements Gathering & Documentation

Skilled in conducting elicitation sessions, interviews, and workshops to gather business requirements.

Ability to document functional and non-functional requirements clearly for both business and technical teams.

Familiarity with Agile methodologies, user stories, and backlog management

Process Modelling & Optimisation

Experience in mapping current processes and designing future-state workflows.

Ability to identify bottlenecks and recommend improvements in areas like claims, membership, and finance. Familiarity with tools like Lucidchart, draw.io or Visio for process modelling is beneficial

Change Management & Training

Supporting change initiatives by preparing training materials and guiding users through system transitions.

Ensuring adoption of new tools or processes through effective communication and support

Negotiation, adaptability, emotional intelligence, and resilience are vital in navigating complex stakeholder environments and evolving healthcare landscapes