Product Support Service Representative at Barloworld-Equipment
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Product Support Service Representative at Barloworld-Equipment
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Mamahotetsa
June 26, 2026
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Skills gap analysis
Position: Product Support Service Representative
Grade: 10
Business Unit: Mining
Location: Lesotho
Reporting To: Operations Manager
Key Outputs
- Visit customers face-to-face and build relationships with decision-makers, listening to and understanding their needs and business goals.
- Advise customers on immediate equipment repair needs, PSPs, SOS and Product Link. Help customers with warranty issues and develop proactive before-failure repair strategies.
- Coordinate with Parts, Service and Equipment Management divisions to support customers’ needs.
- Consult with customers about equipment life cycles, maintenance and replacement budgets, and other solutions that will lower their owning and operating costs and support customer success.
- Communicate customer-specific needs for parts requirements to ensure availability.
- Assist with obtaining quotes for parts, service and equipment management solutions.
- Use relevant systems (C4C/Sales Force) to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information such as contacts and feedback (action and close PSEs).
- Conduct equipment inspections (Cat Inspect and CWMS) and record the status of the machine using Cat Inspect.
- Schedule maintenance, ensuring service technicians and field service personnel know which machines need to be seen specifically.
- Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs.
- Create and obtain sign-off for CVAs (responsible for CVA contract enrolments and renewals).
- Develop call plans to effectively manage assigned territory, calling on diverse customers and covering at least 90 percent of the opportunity.
- Review data for each customer and report equipment status, lost sales and opportunities.
- Target offerings appropriately to solve customers’ needs.
- Contribute to Customer Experience Management (NLS).
- Meet performance goals, such as Target Growth Accounts, Connected Assets, Conquest Accounts, POPS targets and sales targets, as well as customer satisfaction.
- Engage in training events that continually grow skills to effectively respond to changing markets and transitions in business strategies.
- Conduct equipment inspections (GET, CWMS, TAT, etc.) and record the status of aspects of the machines using Cat Inspect.
Qualification, Experience and Competencies
Qualified diesel/earthmoving equipment mechanic/auto electrician (or equivalent qualification).
- B.Tech Sales/Marketing Diploma or Certificate.
- 3 to 5 years’ Caterpillar experience as a mechanic with field experience (for Product Support Sales Representative Level 1).
- PSSR Foundational Certification completed.
- High competence in Microsoft Office.
- SAP and CRM exposure.
Important Information
- Please consult with your immediate supervisor prior to applying for the position.
- Due to the nature of our business and adherence to various Health and Safety Laws and Regulations, kindly note that the recruitment process includes successful passing of the medical fitness test by Barloworld Equipment and/or our client.
- The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
Closing Date
June 2026
How to Apply
- Telephone Queries: Toll Free Number 086 999 0671 (South Africa) / +27 10 591 3363.
- Copy and paste the advert into your Outlook email or click on the email link and attach your CV.
- Alternatively, click on the provided recruitment portal link to submit your application.
- Please ensure you upload one updated PDF or Word version of your CV that does not exceed 250MB.
Additional Information
- Should you not receive a response within 21 days, please consider your application unsuccessful.
Disclaimer
In September 2018, the South African Constitutional Court ruled in favour of the decriminalisation of the use, possession and cultivation of cannabis for private use. We operate in predominantly mining and construction environments and, in order to ensure safety around BWE maintains its Zero-Tolerance approach to any substance with an intoxicating effect.
In line with our Alcohol and Substance Abuse Policy, the use, possession and testing positive for cannabis at the workplace is strictly prohibited. Please note that upon appointment, all employees will be required to complete entry medicals as part of the onboarding process, including screening for cannabis.
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