Junior Operations and Technical Specialist

Job Description

• Basic understanding of computer systems and network principles.
• Experience with Linux development (Advantageous)
• Experience with Oracle development`(Advantageous)
• Strong attention to detail and a keen interest in learning technical concepts.
• Ability to learn quickly and adapt to new technologies and procedures.
• Strong problem-solving and analytical thinking
• Ability to follow processes and standard operating procedures
• Good communication skills and a collaborative mindset
• Willingness to take ownership of tasks and continuously improve

Responsibilities

Monitoring Support

Assist senior specialists in configuring and maintaining monitoring tools and dashboards.

Learn to identify potential issues through system log analysis and basic alert monitoring.

Escalate critical alerts to the appropriate team members following established protocols.

Performance Analysis Introduction

Observe and learn from senior specialists as they analyse performance data and reports.

Start to understand basic performance metrics and their influence on system efficiency.

Assist in documenting troubleshooting steps and best practices used by the team.

Reporting And Documentation Support

Assist with the development of basic reports on system performance under the guidance of senior team members.

Help maintain knowledge base documentation related to monitoring tools and procedures.

Develop strong record-keeping skills for future reference and training purposes.

Qualifications

• Associate’s degree in information technology, Computer Science, or a related field (advantageous)
• Foundational understanding of projects and basic project management concepts, tools, and techniques
• Exposure to operational or technical support environments (advantageous)
• Equivalent practical experience considered, with a strong willingness to learn and develop technical and operational skills