Waiter / Waitress

About The Role

At tashas, hospitality is at the heart of everything we do.

We are looking for warm, energetic and passionate Waiters and Waitresses to join our team at tashas Rosebank, renowned for beautiful food, exceptional service and memorable guest experiences.

As a Waiter or Waitress, you will play an essential role in bringing the tashas experience to life. Every interaction matters, from the warm welcome you offer to the thoughtful recommendations you share and the genuine connections you build with our guests.

If you enjoy creating memorable moments, thrive in a vibrant environment and believe that great hospitality is found in the smallest details, we'd love to meet you.

Your Mission

You will deliver exceptional service with warmth, confidence and attention to detail, ensuring every guest enjoys a seamless and memorable dining experience.

By combining product knowledge, efficiency and genuine hospitality, you will help create the welcoming atmosphere that has made tashas one of South Africa's most loved café brands.

What You'll Be Doing

Guest Experience & Service

• Welcome every guest with warmth, professionalism and genuine enthusiasm.
• Guide guests through the menu, confidently offering recommendations and sharing knowledge about our food and beverages.
• Take accurate food and beverage orders and ensure they are communicated clearly to the kitchen and bar teams.
• Deliver orders promptly and professionally, ensuring every dish and drink reaches the correct guest.
• Anticipate guest needs and create thoughtful moments throughout the dining experience.
• Present bills and process payments accurately and efficiently.
• Handle guest enquiries, requests and concerns with care, escalating when necessary to ensure a positive outcome.

Service Excellence

• Uphold the service standards that define the tashas experience.
• Support the team in achieving operational excellence and guest satisfaction goals.
• Ensure tables are beautifully presented, clean and set according to brand standards.
• Clear, reset and prepare tables efficiently for incoming guests.
• Maintain a clean, organised and welcoming dining environment throughout service.
• Support daily operational tasks and contribute to the smooth running of the café.

Teamwork & Culture

• Work closely with kitchen, bar and front-of-house teams to deliver seamless service.
• Support new team members as they learn our ways of working and service standards.
• Contribute positively to a culture built on teamwork, respect and generosity.
• Embody the values and spirit of tashas in every interaction.
• Participate actively in daily briefings and team communication.

Quality & Brand Standards

• Maintain a strong understanding of our menus, products and service philosophy.
• Ensure all food and beverages served meet our quality and presentation expectations.
• Champion our three pillars: beautiful food, stunning environments and engaging service.
• Consistently uphold grooming, uniform and personal presentation standards.

Health, Safety & Compliance

• Follow all health, safety and food handling regulations.
• Adhere to HACCP procedures and company standards.
• Handle food, beverages and cleaning products safely and responsibly.
• Maintain clean and hygienic workstations and service areas at all times.

What We're Looking For

• Previous experience in a restaurant, café or hospitality environment is preferred.
• A genuine passion for people and hospitality.
• Excellent communication and interpersonal skills.
• A positive attitude and willingness to learn.
• The ability to remain calm, organised and professional in a busy environment.
• Strong attention to detail and commitment to delivering exceptional service.
• A team-oriented mindset and a desire to contribute to a positive workplace culture.
• Flexibility to work weekends, public holidays and varied shifts.

What You'll Love

• Joining one of South Africa's most recognised and respected café brands.
• Working alongside passionate people who genuinely care about hospitality.
• Learning, growing and building your hospitality career within the Tashas Group.
• A supportive culture built on generosity, teamwork and excellence.
• Competitive compensation and opportunities for career development.

At tashas, every guest experience starts with a warm welcome. If you love people, thrive in fast-paced environments and believe that genuine hospitality creates lasting memories, we'd love to hear from you.