Cloud Account Manager

Please note that the responsibilities listed below are not exhaustive and may be expanded or modified as necessary to meet the evolving needs of the organization.

MAIN PURPOSE OF POSITION

To promote FD’s Cloud and Hosting solutions to an assigned base of resellers. The role is responsible for driving revenue growth across a balanced portfolio of Cloud and Hosting brands, while building strong reseller relationships and demonstrating a solid understanding of First Distribution’s full business offering.

Cloud Account Manager Job Duties and Responsibilities

Sales and Account Management

• Sell Cloud solutions and services to assigned reseller partners
• Drive monthly GP targets across allocated accounts
• Develop reseller business through sales execution, business development, and knowledge transfer of Cloud offerings.
• Recruit, onboard, and enable new resellers
• Expand product adoption within existing reseller accounts
• Develop and support reseller business and marketing strategies to grow FD’s Cloud and Hosting brand portfolio (Existing and new targeted accounts).
• Maintain a strong understanding of reseller strategies, programs, and full product portfolios – understand your customer needs.
• Ensure all required sales certifications are current and maintained across relevant brands and as per business requirements.
• Conduct bi-weekly business review sessions with Brand and Pre-Sales teams.
• Provide weekly pipeline updates, including deal probability and forecasting.
• Accurately capture and manage opportunities in the CRM system
• Report on KPIs, targets, pipeline creation, and deal progression to the Sales Manager on a bi-weekly basis
• Track partner activities, forecast performance, and provide feedback on brand success
• Communicate vendor and brand updates effectively to resellers
• Attend bi-weekly brand planning, pipeline, and update sessions
• Build and maintain strong relationships with key resellers, Brand teams, and Presales teams.
• Act as the central point of contact for reseller participation in vendor programs, incentives, and rebates, in collaboration with the Brand Manager.
• Ensure effective execution of reseller business plans
• Conduct 2–3 reseller meetings per day
• Attending vendor conferences and industry events
• Consistently demonstrate sales growth and achievement of targets
• Report any deviations from targets with clear explanations and action plans

Marketing Management

• Participate in marketing planning sessions with the Brand Manager and Marketing Team
• Support and drive initiatives for top reseller partners.
• Encourage reseller participation in FD-hosted events, campaigns, and initiatives

People Management

• Manage reseller expectations by coordinating with Operations, Brand, and Pre-Sales teams.
• Attend vendor training to become self-sufficient in the sales of assigned products and solutions.

REQUIREMENTS

Internal training associated with competencies

• During the first week of employment, you will be provided with a structured learning map designed to support your onboarding and role-specific development.

Requirements

• Matric (Grade 12)
• Information Technology or a relevant business qualification would be advantageous
• 3-5 years’ experience in IT sales or external account management.
• Basic understanding of cloud computing concepts and consumption-based sales models.
• AWS and/or Microsoft Cloud certifications would be advantageous
• Experience working with CRM systems for pipeline and opportunity management
• Intermediate Microsoft Excel proficiency, including the ability to manage sales pipelines, use formulas, apply filters, and create PivotTables and basic reports for forecasting and performance tracking

Skills and Abilities

• Strong self-motivation and accountability
• Excellent verbal and written communication skills
• Strong relationship-building and stakeholder management ability
• Effective time management and prioritization skills
• Ability to manage sales pipelines and forecast accurately
• Resilient and able to perform under pressure
• Collaborative team player across sales, brand, and technical teams

Ability to meet Job Requirements

• Fluent in English.
• Own reliable transport.

Office Requirements

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role.