Customer Service Team Leader

Recruiter

SA Commercial (Pty) Ltd

Job Ref

CPT000197/GW

Date posted

Wednesday, June 24, 2026

Location

Cape Town, South Africa

SUMMARY

🚀 Team Leader Vacancy

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Location: Cape Town, Western Cape

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Position Type: Full-Time

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Package: Market Related

🌟 About the Role

We are looking for motivated and experienced

Team Leaders to join our dynamic and fast-paced customer service environment. This is an exciting opportunity for individuals who are passionate about leading people, driving performance, and delivering exceptional customer experiences.

If you have strong leadership skills and thrive in a results-driven environment, we'd love to hear from you.

💼 Key Responsibilities

• Lead and manage the day-to-day operations of a customer service team
• Coach, mentor, and develop team members to achieve performance targets
• Monitor and drive team productivity, quality, and customer satisfaction
• Handle escalations and support effective problem-solving
• Ensure compliance with company policies and procedures
• Foster a positive, engaged, and high-performing team culture
• Deliver regular performance feedback and support employee development

POSITION INFO

✠Requirements Minimum 1-2 years' experience in a Team Leader, Supervisor, or similar leadership role Previous experience within a customer service, contact centre, or BPO environment is advantageous Strong communication and interpersonal skills Excellent coaching, mentoring, and people management abilities Strong problem-solving and decision-making skills Ability to work in a fast-paced and target-driven environment Computer literate with working knowledge of Microsoft Office applications ✨ What We Offer Market-related remuneration Career growth and development opportunities Exposure to an international customer service environment Supportive and collaborative team culture Ongoing training and leadership development