SAP Technical Consultant (Senior)

Reference: JHB001510-Zaman-1

ESSENTIAL SKILLS

SAP Technical Skills

SAP Basis skills (>6 years)

PaaS and IaaS knowledge

Cloud IaaS knowledge i.e. Manging SAP on Azure; AWS

SAP HANA Database knowledge

SAP Oracle Database knowledge

SuSe Linux Operating System knowledge

Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS

Driving the vision of the Feature Team in alignment with Team Lead and Sub Product to ensure key results and

targets are met

Ensure that Operational Key Performance Indicators (OpsKPI’s) for the Feature Team are met

Ensure that IM (Incident Management), CM (Change Management) and PM (Problem Management) topics

assigned to the Feature Team adhere to the Quality and SLA requirements

Ensure that the development of systems solutions is in line with quality and delivery requirements

Ensure that the creation and updating of relevant system documentation for the Feature Team are in line with

approved standards

Provide support with requests from Sub Product owners within the Product

Creation of Feature Team Backlogs

Refinement and prioritization of Feature Team Backlog Items

Ensuring of the agreed quality (Team-DoR/-DoD and Stakeholder-Requirements)

Approval of the developed Product Increments (Sprint Review)

SAP S/4 HANA & Project Management Experience

Mainframe experience

ROLE & RESPONSIBILITIES

At least 6 years SAP Basis experience.

Extensive SAP knowledge – practical system knowledge of at least 4-6 years.

Solid experience of Project Management methodologies in an SAP environment.

Proven knowledge/experience with the following technologies: Unix, Oracle, SAP ABAP and JAVA based

systems on NetWeaver release.

Proven experience with SAP system health checks, dump/trace analysis and monitoring tools.

Strong experience in Solution Manager Configuration for systems – CHARM and E2E Monitoring.

Strong analytical and problem-solving abilities.

Ability to effectively articulate and communicate the pros and cons of creating a SAP Solution to solve a specific

business need.

Understanding and application of standard ITPM framework or solid experience or knowledge of any

other industry standard framework advantageous.

Strong organisational skills and attention to detail are a pre-requisite. Strong communication skills, verbal and

written.

ITIL process knowledge and work experience advantageous.

ITIL Foundation V3 certification is advantageous.

Agile/Scrum methodologies

QUALIFICATIONS/EXPERIENCE

The primary tasks for the Technical Operations Specialist include the proactive monitoring and maintenance of

the entire SAP Landscape with key focus being analysing and planning of SAP maintenance tasks and system

change’s together with the DevOps Operations/Technical manager of all technical (non-functional) projects/

maintenance for the supported landscapes.

Ensure projects/ maintenance are on-time, within budget and managed according to standard processes

(ITPM).

Provide 2nd level support during incidents by analysing system logs and overall system resources to identify

problematic areas.

Ensure SAP Best practice methodology is utilized during the entire SAP life cycle.

Co-ordinate activities and provide the interface mechanism between Technical (Basis) and Functional

operations for SAP to function both optimally and efficiently thereby ensuring the constant alignment and

improvement of the SAP system.

Responsible for ensuring availability and performance of the SAP infrastructure and associated databases.

Work to ensure that the associated hardware resources allocated to the SAP databases are operating correctly

and ensuring that they have a high level of resilience and performance.

Ensure that all periodic maintenance is carried out to ensure the optimal performance of all SAP related

systems and databases in accordance with the standards.

Responsible for providing trend analysis to management team to enable them to make informed decisions

regarding resource management.

Proactively monitor the SAP systems to ensure secure services with minimum downtime.

Responsible for troubleshooting and problem solving of SAP PRD, INT and DEV environments, as well as

SANDBOX where applicable.

Responsible for improvement and maintenance of the environments including patch management and

upgrades.

Responsible for implementation and release of database changes according to agreed timescales, costs and

change control.

Ensuring that all transports between DEV and INT and DEV and PRD environments are fully documented and

take place within the BMW approved change control processes.

SAP Technical Administration.

Incident and Request Management.

Change Request Management.

SAP Technical System Monitoring.

Project and Start-up Management.

SAP Transport Management.

Example of types of Projects: Coordination of:

Enhancement Pack / SPS Upgrades

NAS / SAN Migrations

Hardware Replacements

Maintenance projects (Index Compression, Table Re-orgs, Kernel Updates)

Master Release Updates (OS Patching)

Cluster Switch Tests.

Policies and Procedures

Systems/Applications

Analytical

Communication

Problem Solving

Planning

Listening

Time Management

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