Data Scientist (Senior)- AI, LLMs, ServiceNow, Data Engineering

We are looking for an experienced Senior Data Engineer to join a high-performing technology team delivering innovative Artificial Intelligence and Knowledge Management solutions for enterprise IT operations.

This is an exciting opportunity for a Data Engineer with strong experience in Large Language Models (LLMs), AI Agents, JavaScript, ServiceNow, Big Data Engineering and AI-driven automation. You will be responsible for designing, developing and supporting next-generation AI solutions that improve IT operations while working within an Agile, collaborative and innovative environment.

Essential Skills

Technical Skills

• Experience in building AI applications based on Large Language Models (Prompt Engineering, RAG Pipelines, Embeddings, Orchestration)
• Experience in building complex AI Agents, ideally based on N8N or ServiceNow
• Experience in using AI for DevOps (GitHub Copilot and Microsoft 365 Copilot)
• Strong JavaScript development experience (essential)
• Understanding and expertise in standard software development methodologies and design patterns
• Experience in Big Data Engineering and Management
• Experience integrating REST APIs, MCP, Event-driven Systems (Kafka, Message Queues), Webhooks and Asynchronous Processing
• Experience with Git and CI/CD Pipelines
• Experience integrating complex business information and technical requirements
• Experience working within Agile methodologies
• Ability to conceptualise complex information while maintaining attention to technical detail

Soft Skills

• Passion for emerging technologies and Artificial Intelligence
• Ability to quickly learn new technologies and tools
• Self-motivated with strong self-learning capability
• Ability to understand complex business and technical environments
• Excellent verbal and written communication skills
• Ability to engage with stakeholders across all organisational levels
• Strong interpersonal and intercultural communication skills
• Proactive approach to process improvement
• Flexible and adaptable team player
• Comfortable working in virtual and hybrid environments
• Knowledge-sharing mindset to mentor and support colleagues
• Ability to contribute positively to collaborative decision-making

Advantageous Skills

• Deep ServiceNow expertise
• Experience with ServiceNow Predictive Intelligence
• Experience with ServiceNow Agent Studio
• ServiceNow custom application development
• ServiceNow Script Includes
• Business Rules
• Client Scripts
• Now Assist
• Enterprise IT Service Management (ITSM)
• ITIL V4
• Common Service Data Model (CSDM)
• Configuration Management Database (CMDB)
• UI Builder
• Service Portal Designer
• Themes and Widgets

• Build innovative AI features that improve enterprise IT operations.
• Develop custom applications using the ServiceNow platform.
• Develop AI solutions using agentic frameworks such as N8N and other enterprise AI frameworks.
• Review, optimise and streamline existing application code.
• Design and develop new platform features and enhancements.
• Support, maintain and improve existing production features.
• Create and maintain technical documentation, user guides, operational manuals and development standards.
• Train and support team members on newly developed features and solutions.
• Collaborate with cross-functional teams to deliver high-quality AI and data engineering solutions.
• Participate in Agile ceremonies including sprint planning, reviews and retrospectives.

• Information Technology qualification.
• Minimum of 5 years' experience in Information Technology, specifically with ServiceNow development (not only end-user experience).
• Fluent English communication skills (written and verbal).
• Experience working within international and cross-functional teams.
• ServiceNow Certified System Administrator (advantageous).
• ServiceNow Certified Application Developer (advantageous).

If you meet the above requirements and are interested in this opportunity, please submit your updated CV to: ***email_hidden***