Till Operator/ Customer Assistant

Job Advert Summary

Join Woolworths at Hemingways Mall, East London, as a Till Operator/Customer Assistant and be part of a dynamic team committed to exceptional customer service. In this full-time role within our Corporate Stores division, you will manage till transactions efficiently, provide outstanding service by greeting and assisting customers, and promote Woolworths' loyalty programs and services. Your attention to detail and product knowledge will create a positive shopping experience, while maintaining a hygienic and well-organized till point. We seek individuals with a Grade 12 or equivalent qualification who are flexible with shifts and have a passion for customer interaction. Woolworths offers a supportive environment focused on personal growth, teamwork, and ethical behavior. Apply now to build your career with a reputable South African retailer renowned for quality and innovation.

Minimum Requirements

Minimum Requirements: Candidates should have a Grade 12 certificate or an equivalent National Qualification Framework level. Flexibility to work various shifts is essential to meet operational needs. Previous relevant retail or customer service experience will be advantageous. Strong communication skills are required, including the ability to interact clearly and professionally with customers and team members. Basic numeracy and literacy skills must be at an intermediate level to handle transactions and interpret information accurately. Competency in using selling skills to promote Woolworths' loyalty programs and services is desired. Attention to detail and adherence to company standards regarding hygiene, orderliness, and shrinkage prevention are mandatory. Candidates must demonstrate reliability, honesty, and a professional attitude, including punctuality and appropriate dress code adherence. Ability to work effectively under pressure and maintain composure is important. Basic product knowledge and a customer-focused mindset are necessary to enhance the shopping experience and promote store initiatives.

• Grade 12 certificate or equivalent NQF level qualification
• Flexibility to work various shifts
• Relevant retail or customer service experience advantageous
• Strong verbal communication skills for effective customer interaction
• Intermediate numeracy and literacy skills
• Basic selling skills to promote loyalty programs and additional services
• Attention to detail and commitment to maintaining a hygienic, organized till area
• Demonstrated honesty, reliability, and adherence to company policies
• Ability to work calmly and efficiently under pressure
• Basic product knowledge to assist and advise customers effectively

Duties and Responsibilities

• Deliver exceptional customer service by greeting and assisting customers warmly at till points.
• Efficiently and accurately process till transactions in compliance with company policies and procedures.
• Promote Woolworths' loyalty programs and additional services such as bill payments and airtime.
• Maintain a hygienic, safe, and well-organized till area to ensure a positive shopping environment.
• Apply basic product knowledge to assist customers with inquiries and recommend suitable products.
• Adhere to shopkeeping disciplines to minimize shrinkage, reporting any dishonesty promptly.
• Demonstrate reliability through punctuality, professional dress, and adherence to company codes.
• Work calmly and efficiently under pressure while maintaining a customer-focused mindset.
• Participate in team meetings and comply with daily operational focuses and goals.