Team Leader - Operations

Job Advert Summary

Woolworths is seeking a proactive Team Leader to join our Operations, To supervise a functional team effectively in order to deliver operational processes within agreed service levels and cost effectively through operational excellence. Located within a dynamic supply chain environment, you will oversee daily operations, facilitate meetings, and analyse data trends to ensure compliance and continuous improvement. You will manage equipment control, allocate tasks, conduct floor-walks, and support staff development by identifying training needs. Strong leadership aligned with Woolworths values is essential to enhance team performance, employee relations, and operational success. Ideal candidates have 2-3 years in supply chain, preferably in Retail/FMCG, with management experience. Join Woolworths to grow your career in a forward-thinking company committed to innovation, employee development, and a positive workplace culture.

Minimum Requirements

• Minimum Grade 12 qualification; relevant studies in supply chain or related fields advantageous.
• At least 2-3 years of practical experience in supply chain management, preferably within Retail or FMCG environments.
• Proven management or supervisory experience, with relevant training considered an advantage.
• Strong understanding of supply chain processes including inventory management and compliance standards.
• Proficiency in data analysis and interpretation to support operational excellence and continuous improvement.
• Excellent communication skills with the ability to lead teams and facilitate meetings effectively.
• Knowledge of company policies, corporate governance, and relevant health and safety legislation.
• Ability to work under pressure while maintaining attention to detail and operational accuracy.
• Flexibility to work across different shifts and temperature-controlled environments such as cold chain and frozen areas.
• Competent in using technology and tools such as scanners, inventory systems, and PC software for reporting and operational control.

Duties and Responsibilities

• Support functional team operations to meet service levels and cost targets through data analysis and operational excellence.
• Facilitate daily meetings (INVOCOMS) in the absence of the First Line Manager.
• Assist in executing the business unit's short- and long-term plans, budgets, and scorecards with a focus on continuous improvement.
• Monitor and ensure compliance with end-to-end process standards including receiving, picking, validating, despatch, and inventory management.
• Analyse trends related to equipment control and replenishment, providing KPIs and recommendations to management.
• Support operational task allocation, follow-up, and team task completion assistance.
• Conduct operational floor-walks and review compliance documentation regularly.
• Identify training needs based on performance metrics and escalate for staff development.
• Ensure adherence to company policies, safety legislation, and corporate governance, escalating non-compliance as needed.
• Demonstrate leadership aligned with company values to facilitate talent management, employee relations, and operational success.
• Demonstrates an understanding of the impact of one’s own role on service delivery to internal and external customers.
• Customer Service mind-set.
• Knowledge of Performance Management Systems.
• Knowledge of Employee Relations procedures.
• Have an understanding of relevant legislation.