BPO Sales Trainer

Req ID#: 414557

Cape Town, South Africa, ZA

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Role Purpose

To design and deliver training to support the agent journey

Primary Responsibility

Deliver soft skill and product sales training to newly recruited Foundever employees across campaigns, as defined by Foundever and our Clients, towards internal certification

Identify gaps in existing training material and structure and proactively update, maintain and offer solutions

Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions

Create standalone training modules for new or existing team members, as and when required

Provide coaching and feedback to trainees as part of their classroom learning experience

Maintain training records and scores achieved

Develop/implement training programs for contact centre associates

Conduct complex training classes

Develop evaluation and validation instruments to collect and interpret data, assessing organisation needs and training program effectiveness.

Provide support in the development of training material when needed and appropriate.

Provide Grad Bay support to new hires when not conflicting with delivery commitments

Work with business to ensure process updates are reflected in training

Complaince

To take personal responsibility to understand and comply with all company and client security requirements and policies.

Knowledge and Skills

Skills

Sales orientated background

Persuasion skills and how to address objection handling

Excellent interpersonal, organisation and time management skills

Excellent listening, oral, and written communication skills

Excellent analytical and judgment skills

Ability to demonstrate the interpersonal skills necessary for client contact

An organised individual, with the ability to plan and priorities

Excellent presentation Skills

Excellent verbal and written communication skills

Effective problem solving skills and excellent analytical and judgement skills

Good numeric and verbal reasoning skills

Knowledge/Abilities

Sales techniques

Objection handling

Scenario-based training techniques

Ability to manage deadlines, manage people, create effective partnerships with leadership, develop training materials and apply reason to business problems

Attention to detail and ability to work on own initiative

Proven ability to create structured training material

Should be self-motivated, articulate and enthusiastic

Prepared to take responsibility and ownership of issues with the ability to exercise sound judgement in the making and implementing of decisions

Preferred Qualification and Experience

3-5 years BPO Sales Trainer experience where you deliver classroom led sales training sessions

BPO Call centre experience required

Clear criminal record

Grade 12 – Minimum requirement – Non negotiable

Facilitators + Accessor training courses certification - desirable

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